Server

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $10.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

hospital indemnity

accident insurance

critical illness insurance

Flexible spending account

401k with employer match

Paid Time Off

Job Description

Hotel Nell is a distinguished hospitality establishment located in the heart of Washington, DC, at 411 New York Ave NE. Known for its commitment to delivering luxurious and personalized guest experiences, Hotel Nell combines intimate boutique charm with modern amenities, making it a preferred destination for travelers seeking both comfort and sophistication. The hotel prides itself on attentive service and a welcoming atmosphere that ensures every guest feels valued and at home. With a blend of contemporary design and thoughtful hospitality, Hotel Nell offers an inviting setting for both leisure and business guests. The property boasts elegant accommodations, a vibrant dining scene, and an energetic team dedicated to exceeding expectations.

The role of Server at Hotel Nell is a captivating opportunity for individuals who possess a passion for customer service and hospitality. This position is essential in fostering positive dining experiences by providing warm, attentive, and efficient service to all guests. Servers at Hotel Nell are front-line ambassadors, responsible for greeting customers, accurately taking orders, delivering food and beverages promptly, and ensuring a clean and pleasant dining environment. The role demands a high degree of professionalism, a friendly demeanor, and the ability to work efficiently within a fast-paced team environment. The position offers an hourly wage of $10 plus tips, complemented by a comprehensive benefits package that includes subsidized health, dental, and vision insurance, along with short-term and long-term disability coverage, life insurance, hospital indemnity, accident and critical illness insurance, flexible spending accounts (FSA), a 401k plan with employer matching, and paid time off. This role is best suited for those who enjoy dynamic, interactive work and take pride in creating memorable guest experiences that surpass expectations. Joining the team at Hotel Nell means becoming part of a dedicated group who values collaboration, excellence, and the pursuit of service perfection, making it an excellent choice for career-minded individuals in the hospitality industry.

Job Requirements

One year of prior food and beverage experience preferred
prior guest relations training
proper food safety training and certification as described by law
experience working with POS (Toast, Micros, Aloha, etc) and reservation software (Toast)
knowledge of proper food handling
strong written/verbal communications skills
positive upbeat attitude/personality
punctuality and reliable attendance
ability to read, write, speak and understand the English language
ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
must be willing to work flexible hours such as mornings, nights, weekends and holidays

Job Qualifications

One year of prior food and beverage experience preferred
prior guest relations training
proper food safety training and certification as described by law
experience working with POS (Toast, Micros, Aloha, etc) and reservation software (Toast)
knowledge of proper food handling
strong written/verbal communications skills
positive upbeat attitude/personality
punctuality and reliable attendance
ability to read, write, speak and understand the English language
ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
must be willing to work flexible hours such as mornings, nights, weekends and holidays

Job Duties

Greet all customers warmly and with appropriate greetings
adhere to grooming and appearance standards
prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
take guest food and beverage orders accurately
knowledge of current menu choices, specialties and menu deviations
handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
ensuring a memorable dining experience
quickly resolve any issues that may arise
properly open and pour wine tableside
accurately record revenue and accept cash, credit card, room charges and direct billing payments
maintain confidentiality of proprietary information and protect company assets
perform basic cleaning tasks as needed or directed by supervisor
filling as need for absent team members
assist with special events if needed
assist customers with disabilities
thank guest with genuine appreciation
answer telephone using appropriate etiquette
develop and maintain positive working relationship with co-workers and others
comply with quality assurance expectations and standards