Server

Racine, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Training and Development

Job Description

Hotel Verdant is a distinguished hospitality establishment located in Racine, Wisconsin, known for its commitment to providing exceptional guest experiences within a comfortable and welcoming environment. Situated at 500 Main Street, Hotel Verdant takes pride in blending classic elegance with modern comforts, offering guests a memorable stay whether they are visiting for business or leisure. As a prominent property in the region, Hotel Verdant focuses on delivering outstanding service, top-quality amenities, and a warm, friendly atmosphere that makes every guest feel valued and at home. The hotel's dedication to excellence is evident in every aspect of its operations, from beautifully appointed rooms to attentive guest services and vibrant dining options that cater to diverse tastes and preferences.

The restaurant server position at Hotel Verdant is a vital role integral to the overall guest experience. The server interacts directly with guests, ensuring their dining experience is enjoyable from the moment they arrive until they leave. This role involves taking precise orders, delivering food and beverages promptly, and actively addressing guest needs to ensure satisfaction. A successful server at Hotel Verdant also maintains a clean and organized dining area to uphold the restaurant’s standards and ambiance. Beyond basic serving duties, the role demands an individual with knowledge of menu items including specialties and possible modifications to assist guests with proper suggestions. Attention to detail, the ability to handle various payment methods, and excellent communication skills are essential qualities for this role.

In addition to regular serving duties, the server will participate in maintaining the restaurant's operation by assisting with side-work tasks such as preparing tables, refilling condiments, and performing cleaning duties as assigned. The position also requires readiness to support other team members during busy times or in their absence, ensuring a seamless and efficient dining experience. Secondary responsibilities include assisting with special events, helping kitchen staff when needed, and ensuring the front of house areas are clean and inviting.

This role is well-suited for individuals who enjoy interacting with people and thrive in a team-oriented, fast-paced environment. It provides an opportunity to develop valuable customer service and hospitality skills while contributing to the overall success of the Hotel Verdant. Flexibility in working hours including mornings, nights, weekends, and holidays is necessary to meet the dynamic needs of the hospitality industry. Serving at Hotel Verdant not only allows an individual to be part of a reputable hotel brand but also to grow within a supportive and professional workplace dedicated to quality and guest satisfaction.

Job Requirements

One year of prior food and beverage experience preferred
prior guest relations training
proper food safety training and certification as described by law
experience working with POS systems such as Toast, Micros, Aloha, and reservation software like Toast
knowledge of proper food handling
strong written and verbal communications skills
positive upbeat attitude and personality
punctuality and reliable attendance are required
ability to read, write, speak and understand the English language
ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
willingness to work flexible hours including mornings, nights, weekends and holidays

Job Qualifications

One year of prior food and beverage experience preferred
prior guest relations training
proper food safety training and certification as described by law
experience working with POS systems such as Toast, Micros, Aloha, and reservation software like Toast
knowledge of proper food handling
strong written and verbal communications skills
positive upbeat attitude and personality
punctuality and reliable attendance are required
ability to read, write, speak and understand the English language
ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
willingness to work flexible hours including mornings, nights, weekends and holidays

Job Duties

Greet all customers warmly and with appropriate greetings
adhere to grooming and appearance standards
prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
take guest food and beverage orders accurately
knowledge of current menu choices, specialties and menu deviations
handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
ensuring a memorable dining experience
quickly resolve any issues that may arise
properly open and pour wine tableside
accurately record revenue and accept cash, credit card, room charges and direct billing payments
maintain confidentiality of proprietary information and protect company assets
perform basic cleaning tasks as needed or directed by supervisor
fill in as needed for absent team members
assist with special events if needed
assist customers with disabilities
thank guest with genuine appreciation
answer telephone using appropriate etiquette
develop and maintain positive working relationship with co-workers and others
comply with quality assurance expectations and standards