Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
retirement plans
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
team environment

Job Description

MOOR Restaurant, located in Kissimmee, Florida, is part of the renowned Gaylord Hotels portfolio under Marriott International. Known for its exceptional food and beverage services, MOOR Restaurant is dedicated to creating memorable and unique dining experiences beyond just serving food and drinks. As part of a global hospitality leader, the restaurant embodies Marriott's commitment to inclusion, diversity, and providing career growth opportunities in a dynamic, team-oriented environment. With a full-time, non-management position available, this role offers a competitive pay rate of $10.98 per hour along with great benefits.

The role of Guest Service Expert at MOOR Restaurant is much more than traditional waitstaff duties. The focus is on delivering exceptional service that turns routine guest interactions into memorable experiences. The Guest Service Expert proactively initiates a variety of services to ensure guests enjoy their visit from the moment they are seated until they leave. Responsibilities range from setting tables accurately and interacting with the kitchen team to serving guests and maintaining clean and organized work and storage areas. The role requires continual movement, including standing, walking on inclined and sometimes slippery surfaces, and performing tasks that require bending, lifting, and reaching.

Attention to professionalism in appearance and communication is crucial as these experts represent the brand to every guest. The position requires a strong commitment to safety, adherence to company procedures, and maintaining high-quality service standards. Successful Guest Service Experts contribute significantly to the smooth operation of the restaurant and overall guest satisfaction.

MOOR Restaurant values candidates who hold at least a high school diploma or GED and have less than one year of similar work experience, though supervisory experience is not required. Marriott International fosters a welcoming and inclusive workplace where diversity is celebrated, and all employees feel valued regardless of background. They actively support equal employment opportunities and comply with all relevant employment laws.

Joining Gaylord Hotels means more than working at a hotel; it means becoming part of an innovative community known for its leadership in meetings, events, and guest services. Employees, known as STARs, are encouraged to bring their creativity, entrepreneurship, and heartfelt dedication to guest service. MOOR Restaurant provides its team members with opportunities for professional development, enriched work environments, and comprehensive benefits within a global brand network, ensuring you can perform your best work every day while growing your career and becoming your best self.

Job Requirements

  • high school diploma or equivalent
  • less than one year of related work experience
  • physical ability to perform lifting, bending, and walking tasks
  • adherence to safety and company guidelines
  • professional appearance and communication skills

Job Qualifications

  • high school diploma or equivalent
  • less than one year of related work experience
  • no supervisory experience required
  • strong communication skills
  • ability to work in a fast-paced environment
  • commitment to guest satisfaction

Job Duties

  • set tables accurately
  • communicate effectively with kitchen staff
  • serve guests promptly and courteously
  • maintain cleanliness in work and storage areas
  • follow company safety guidelines
  • handle physical tasks like lifting and bending as required
  • ensure professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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