Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Hotel Room Discounts
Gift shop discounts
Food and beverage discounts
Learning and development opportunities
recognition programs
wellness programs
supportive management

Job Description

Westin, a renowned global hotel brand under Marriott International, is committed to delivering exceptional guest experiences through its dedication to wellness and hospitality excellence. Nestled in the heart of Washington, DC, at 999 9th St NW, this vibrant location epitomizes luxury and comfort, welcoming guests from around the globe. Westin prides itself on its inclusive and diverse workforce, ensuring an environment where every associate feels valued and empowered. The brand’s unique wellness programs aim to help guests recharge, rejuvenate, and be their best selves during their stay, fostering a culture that truly cares for both guests and employees alike.

The role offered is a full-time, non-management position within the Food and Beverage & Culinary department. This position pays between $11.72 and $15.63 per hour and is tip eligible, reflecting the opportunity for excellent earning potential. Ideal candidates will have open availability with flexible shifts, preferably including weekends and holidays, to meet the dynamic demands of the hospitality industry. While previous experience is preferred, the company welcomes individuals new to the sector, emphasizing a positive attitude, teamwork spirit, and a genuine passion for food and beverage service.

As a Food and Beverage team member at Westin, you will play a crucial role in ensuring that every dining experience is impeccable and memorable. Your responsibilities will include welcoming guests warmly, attending to tables efficiently, and delivering food and beverage orders with precision and friendly service. Sharing your menu knowledge becomes an essential part of the guest experience, as you assist diners with their questions and special requests. Proficiency with the MICROS point-of-sale system is important for accurate and timely transaction recording.

Your role extends beyond service; ensuring guest satisfaction after every plate and drink is vital to our ethos. Maintaining cleanliness, replenishing tableware and supplies, and participating in closing duties contribute to the seamless operation of the dining area. The position requires physical stamina, including the ability to lift up to 25 pounds and stand or walk for extended periods while maintaining a professional appearance with a clean uniform.

Westin emphasizes personal and professional growth, providing opportunities for learning and development, recognition programs, and a supportive management team. Employees benefit from discounts on hotel rooms, gift shop items, and food and beverage, along with wellness programs that support a balanced lifestyle. By joining Westin, you become part of a global family dedicated to empowering employees and guests to live their best lives every day.

Job Requirements

  • Open availability with flexible shifts
  • Ability to work weekends and holidays preferred
  • Ability to move and lift up to 25 pounds
  • Must be able to stand, sit, or walk for prolonged periods
  • Maintain a professional appearance with a clean uniform
  • Completion of training and safety certification before employment
  • Previous experience preferred

Job Qualifications

  • High school diploma or GED equivalent
  • At least 1 year of related work experience preferred
  • Good conversational skills and teamwork orientation
  • Positive attitude and extroverted personality

Job Duties

  • Welcome guests and attend to tables promptly
  • Serve food and beverages to guests and provide recommendations when needed
  • Share menu knowledge to assist guests with questions and special requests
  • Accurately and timely record transactions using the MICROS system
  • Approach guests to ensure satisfaction with each dish and drink
  • Clean tables, complete closing duties, and restock dishes and other supplies

Job Criteria

Experience

Mid Level (3-7 years)


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