Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.50 - $17.50
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
Life insurance
supplemental life insurance
401k Retirement Plan
vacation
Personal Days
Educational Assistance Program

Job Description

NWP is a dynamic and rapidly expanding company with a portfolio of proven and successful restaurant brands, including the well-known Denny's chain. Dedicated to quality service and exceptional guest experiences, NWP takes pride in fostering an environment that supports both personal and professional growth for its employees. With a strong commitment to delivering excellent dining experiences, NWP is poised for remarkable growth, making it an ideal place for candidates looking to accelerate their careers in the hospitality industry. This growth translates to numerous opportunities for career advancement, skill development, and long-term stability. The company prides itself on maintaining a welcoming, team-oriented culture that values hard work, integrity, and customer satisfaction. The work environment at NWP is both fun and challenging, encouraging employees to thrive and feel valued for their contributions.

The server position at NWP’s Denny's locations involves direct interaction with guests to ensure a superior dining experience. As a server, you will be responsible for implementing the 7 Steps to Service, a comprehensive approach designed to meet and exceed guest expectations. Your primary duties will include maintaining guest sensitivity, cleanliness, restocking supplies, sanitation, following uniform and safety protocols, and adhering to company policies. This role demands attentiveness, excellent communication skills, and the ability to multitask efficiently in a fast-paced environment. Additionally, as a Cash/Counter Server, you will manage selling and serving food to counter guests, handling telephone calls for to-go orders, and accepting payment transactions. This role requires a professional demeanor, quick thinking, and the ability to maintain composure under pressure while fostering a positive and friendly atmosphere for guests. The employment type is immediate and offers the chance to join a team dedicated to growth and excellence in service. Candidates will find this position rewarding not just financially but also in terms of career development, with numerous support systems in place such as training and employee benefits.

Job Requirements

  • Good vision, general and close
  • Good hearing
  • Manual dexterity
  • Standing, bending, stretching and walking throughout shift
  • Push and pull heavy objects
  • Lift and carry 30 pounds
  • Maintain good personal hygiene and uniform standards
  • Understandable speech
  • Balance a tray
  • Able to use computer register
  • Basic reading, writing and math skills
  • Retain verbal requests
  • Good verbal skills
  • Able to work shift work
  • Retain menu item information
  • Able to market the menu
  • Able to handle guest complaints
  • Works well with others
  • Maintain composure while under stress

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in a customer service or server role is advantageous
  • Basic reading, writing and math skills
  • Ability to use a computer register
  • Good verbal communication skills
  • Ability to retain menu item information and market the menu
  • Capability to handle guest complaints effectively
  • Ability to work shift schedules
  • Works well with others
  • Understandable speech and manual dexterity

Job Duties

  • Administer the 7 Steps to Service to every guest within assigned section
  • Maintain guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security and company policy requirements
  • Sell and serve food to counter guests
  • Handle telephone calls and to-go orders
  • Accept payment from guests
  • Perform any and all other tasks assigned
  • Maintain composure and professionalism while under stress

Job Criteria

Experience

Entry Level (1-2 years)


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