Job Overview
Compensation
Hourly
Exact $2.13
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Employee assistance program
Job Description
Floyd County Brewery is a renowned establishment dedicated to providing guests with a genuine and memorable dining experience. As a brewery and restaurant, it combines a passion for quality craft beverages with exceptional cuisine, placing a heavy emphasis on a lively and welcoming atmosphere. Established with a commitment to community engagement and excellent customer service, the brewery has grown into a popular local destination for both residents and visitors alike. With a focus on continuous improvement and fostering a positive workplace culture, Floyd County Brewery is a vibrant workplace for those who enjoy the restaurant and craft beverage industry.
The role of Server at Floyd County Brewery is pivotal in delivering outstanding guest experiences. Reporting directly to the Restaurant General Manager, the Server is tasked with a wide range of responsibilities that ensure customer satisfaction and smooth restaurant operations. This position involves interacting directly with guests, taking orders accurately, serving food and beverages, and promoting an enjoyable environment by delivering attentive and knowledgeable service. The Server must be well-versed in the brewery's offerings, including beer, wine, spirits, and food menus, applying this knowledge to enhance guest engagement and maximize sales opportunities.
This role also demands strong organizational skills to maintain tabs, process payments efficiently, and manage guest requests in line with company policies. Maintaining personal cleanliness and a tidy work environment is crucial to uphold the restaurant's high standards. The Server must be adept at handling various guest relations scenarios including answering questions, making informed recommendations, and upselling products, all delivered with confidence and professionalism.
Beyond service delivery, the Server plays an active part in maintaining the overall ambiance by performing duties such as bussing tables, restocking supplies, and ensuring compliance with health, safety, and legal regulations including ID checks and adherence to the TiPS Program guidelines. Working as part of a collaborative team, the Server supports kitchen and bar staff to secure prompt and accurate order fulfillment while also managing logistical tasks such as seating guests, handling reservations, and organizing dining area arrangements.
Overall, this Server position at Floyd County Brewery offers a dynamic and engaging opportunity for individuals passionate about hospitality and craft beverages. It is ideal for candidates looking to thrive in a fast-paced environment where exemplary customer service, teamwork, and product knowledge are valued. The establishment encourages personal growth and development, including obtaining TiPS Certification within the first 60 days of employment, ensuring the Server is equipped with necessary skills for success. This full-time role promises a rewarding career path in the hospitality sector with competitive compensation reflective of experience and performance.
The role of Server at Floyd County Brewery is pivotal in delivering outstanding guest experiences. Reporting directly to the Restaurant General Manager, the Server is tasked with a wide range of responsibilities that ensure customer satisfaction and smooth restaurant operations. This position involves interacting directly with guests, taking orders accurately, serving food and beverages, and promoting an enjoyable environment by delivering attentive and knowledgeable service. The Server must be well-versed in the brewery's offerings, including beer, wine, spirits, and food menus, applying this knowledge to enhance guest engagement and maximize sales opportunities.
This role also demands strong organizational skills to maintain tabs, process payments efficiently, and manage guest requests in line with company policies. Maintaining personal cleanliness and a tidy work environment is crucial to uphold the restaurant's high standards. The Server must be adept at handling various guest relations scenarios including answering questions, making informed recommendations, and upselling products, all delivered with confidence and professionalism.
Beyond service delivery, the Server plays an active part in maintaining the overall ambiance by performing duties such as bussing tables, restocking supplies, and ensuring compliance with health, safety, and legal regulations including ID checks and adherence to the TiPS Program guidelines. Working as part of a collaborative team, the Server supports kitchen and bar staff to secure prompt and accurate order fulfillment while also managing logistical tasks such as seating guests, handling reservations, and organizing dining area arrangements.
Overall, this Server position at Floyd County Brewery offers a dynamic and engaging opportunity for individuals passionate about hospitality and craft beverages. It is ideal for candidates looking to thrive in a fast-paced environment where exemplary customer service, teamwork, and product knowledge are valued. The establishment encourages personal growth and development, including obtaining TiPS Certification within the first 60 days of employment, ensuring the Server is equipped with necessary skills for success. This full-time role promises a rewarding career path in the hospitality sector with competitive compensation reflective of experience and performance.
Job Requirements
- High school diploma or equivalent
- Previous experience in a fast-paced restaurant or brewery environment preferred
- Strong communication and interpersonal skills
- Basic math skills for processing payments
- Ability to multitask and manage time effectively under pressure
- Must be at least 18 years old in compliance with legal alcohol service requirements
- Flexibility to work various shifts including nights, weekends, and holidays
- Commitment to providing excellent customer service
- Ability to stand for long periods and perform physical tasks required for the role
Job Qualifications
- Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds
- Be able to work in a standing position for long periods of time and in fluctuating temperatures due to freezer, cooking line, and patio space
- Obtain TiPS Certification within 60 days of hire
- Ability to work well under pressure and at a fast pace
- Ability to pass menu and recipe tests with reasonable preparation time
Job Duties
- Interact with guests, take orders, create a positive and memorable guest experience, serve food and drinks while maintaining company standards
- Apply knowledge of beer, wine, spirits, and food to daily service for maximum profitability
- Process payment from guests and open/maintain tabs according to company policy
- Maintain cleanliness of person, restaurant, and work area before, during, and after shift
- Confidently handle guest relations including answering questions, making suggestions, and upselling
- Prepare non-alcohol beverages for guests, consistently refill drinks and check on guests
- Assess guest needs and preferences and make appropriate recommendations
- Communicate efficiently and effectively with a diverse group of guests
- Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs
- Practice good time management with guest experience in mind
- Build rapport with regular guests to create a positive atmosphere
- Work efficiently and restock/replenish inventory and supplies throughout and after the shift
- Comply with applicable laws and regulations in daily service
- Check guests’ identification whenever mandated by law or company policy
- Follow all policies, procedures, and best practices as outlined in TiPS Program
- Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping menus and tabletops, and completing side work and beautifications
- Welcome and seat guests, answer the phone, and take take-out and delivery orders
- Utilize lists for reservations, call-ahead, and wait lists when business requires
- Collaborate with kitchen and bar staff for prompt and correct delivery of orders
- Keep checks and tabs organized, use seat numbers throughout the meal, split checks when requested, collect payment for every check started
- Set tables and rearrange the dining area to accommodate larger groups and special events
- Perform any other duties/tasks as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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