SERVER

Merlin Entertainments is a world-renowned entertainment company that operates some of the most popular attractions and resorts globally, including Madame Tussauds Hollywood. At Merlin Entertainments, the focus is on delivering magical and memorable experiences to guests while fostering a diverse, inclusive, and vibrant work environment for its employees. Recognized as a leader in the entertainment industry, Merlin boasts a portfolio of theme parks, attractions, and resorts that attract millions of visitors annually. The company is dedicated to creating a workplace where employees feel valued, heard, and empowered to be their authentic selves, reflecting the multicultural mix of the guests they welcome each day.

This role as a Server at Madame Tussauds Hollywood offers a unique opportunity to be part of this exciting and dynamic environment. The position is designed for individuals who are passionate about hospitality and guest service, with a primary focus on creating unforgettable guest experiences through top-tier service and a positive attitude. As a Server, you will be responsible for delivering exceptional service standards by going above and beyond guest expectations. This includes engaging with guests in a friendly and welcoming manner, ensuring that their dining experiences are enjoyable and memorable.

In addition to direct guest service, the role involves boosting revenue through upselling and creative sales initiatives alongside the leadership team. Maintaining cleanliness, safety, and compliance with hygiene and alcohol service laws is a key part of the job to ensure a safe and pleasant environment for both guests and staff. Servers will also have the opportunity to support special events and work across multiple outlets within the venue when needed, offering variety and a collaborative team atmosphere.

The position requires individuals who thrive in fast-paced settings, capable of multitasking efficiently while maintaining excellent service quality, indoors and outdoors. Responsibilities include setting up, serving, and resetting tables while ensuring presentation quality remains high. Successful candidates will be team players with strong communication skills, proficiency with point-of-sale systems, and a commitment to keeping guests satisfied. Working at Madame Tussauds Hollywood means being part of a team that values fun, friendly, and family-oriented service, making it an ideal job for those who enjoy interacting with diverse guests and creating joyful moments, especially for families and children.

Merlin Entertainments not only offers a competitive hourly wage of USD 18.15 but also a comprehensive benefits package designed to support employee well-being and professional growth. Employees gain access to the Merlin Magic Pass, providing free entry for their friends and family to Merlin's incredible parks and attractions. Recognition programs reward hard work and achievements, while the 401(k) program with company matching contributions helps employees save for their futures. Tuition reimbursement programs support continued education and career advancement, along with numerous learning and development opportunities to foster career growth within the company.

Merlin’s commitment to diversity and inclusion is evident in its dedication to creating a workplace where everyone feels valued regardless of age, race, gender, disability, or sexual orientation. The company emphasizes inclusive hiring, flexible work arrangements, and continuous learning to ensure it remains an employer of choice in the entertainment sector. Joining Merlin Entertainments as a Server at Madame Tussauds Hollywood means embarking on a rewarding adventure that combines passion for hospitality with the magic of great entertainment.