Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $19.69
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Work Schedule

Standard Hours
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Benefits

Hotel Room Discounts
Gift shop discounts
Food and beverage discounts
Learning and development opportunities
recognition programs
wellness programs
Motivating management
Team-oriented colleagues

Job Description

JW Marriott is a prestigious luxury hotel brand under Marriott International, boasting over 100 exquisite hotels located in prominent cities and prime resort destinations worldwide. Known for its commitment to exceptional hospitality, JW Marriott focuses on creating memorable guest experiences through innovative service, a luxurious environment, and a supportive workplace culture. The brand values employee happiness, understanding that a satisfied workforce leads to delighted guests. JW Marriott prides itself on fostering a diverse, inclusive, and welcoming environment that celebrates the unique backgrounds and talents of its associates. Employees benefit from comprehensive training, development opportunities, and a strong emphasis on holistic well-being, all in a luxurious setting that encourages passion and professional growth. This supportive environment, known as The JW Treatment™, ensures every team member has the chance to thrive, contribute meaningfully, and become their best selves.

The role available at JW Marriott San Francisco, located at 515 Mason St, is a part-time, non-management Food and Beverage position with an hourly pay rate of $19.69 plus tips. As a team member in this role, you will play a vital part in delivering an exceptional dining experience to guests through attentive service and a positive attitude. Your primary responsibilities include greeting guests promptly and courteously, serving food and beverages efficiently, and offering insightful menu recommendations to help guests make informed choices. Leveraging your knowledge of the menu, you will address any guest inquiries or special requests with professionalism and care.

A key aspect of the position involves maintaining smooth transaction processing using the MICROS system, ensuring accuracy and timeliness in all sales recorded. Beyond service, you will engage with guests to confirm their satisfaction with each dish and drink, enhancing their overall dining experience. Operational duties also include clearing and resetting tables, assisting with closing procedures, and restocking essential supplies to keep the dining area functional and welcoming.

This role requires a strong team-oriented mindset, excellent conversational skills, and an outgoing, enthusiastic personality. While previous experience as a server is advantageous, it is not mandatory, as JW Marriott provides ongoing learning and development opportunities. Physical demands include the ability to lift and move up to 25 pounds, standing, sitting, or walking for extended periods, and maintaining a professional appearance with a clean uniform. All new hires must complete safety training and certification before beginning work.

Joining JW Marriott means being part of a global family dedicated to hospitality excellence. You will have the chance to meet and serve a diverse array of international guests while developing your career within a respected luxury brand. The company promotes equal employment opportunities, values diversity, and strongly supports associates with various backgrounds and abilities. This role offers not just a job but a rewarding opportunity to combine your passion for food and beverage service with meaningful interaction and professional growth in the luxury hospitality sector.

Job Requirements

  • High school diploma or equivalent
  • At least 1 year of relevant work experience
  • Ability to lift and move up to 25 pounds
  • Capability to stand, sit, or walk for extended periods
  • Maintain a professional appearance with clean uniform
  • Completion of safety training and certification prior to employment

Job Qualifications

  • High school diploma or equivalent
  • At least 1 year of relevant work experience preferred
  • Positive attitude and outgoing personality
  • Good conversational skills and team-oriented mindset
  • Ability to provide excellent customer service
  • Experience as a server is a plus but not required

Job Duties

  • Welcome guests and attend to tables without delays
  • Serve food and beverages to guests and provide recommendations if necessary
  • Share menu knowledge to assist guests with questions and special requests
  • Accurately and promptly record transactions using the MICROS system
  • Approach guests to ensure satisfaction with each dish and drink
  • Clean tables, complete closing tasks and restock dishware and supplies

Job Criteria

Experience

Entry Level (1-2 years)


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