Server

Chattanooga, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $9.75 - $16.50

Work Schedule

Flexible

Benefits

competitive salary

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401k with employer match

Paid PTO

Uniforms Provided

team member hotel discount program

Job Description

Ascent Hospitality is a distinguished hospitality company that boasts an extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. The company is dedicated to creating memorable experiences not only for its guests but also for its team members, emphasizing a culture grounded in people rather than just numbers. Ascent Hospitality values individuals who collaborate effectively with others towards a unified purpose, fostering an environment where both guests and employees feel valued and appreciated. The company's leadership team consists of passionate, accomplished individuals who have a genuine desire to serve, strong communication skills, and an aptitude for adapting to challenges and change. This culture of excellence and dedication drives Ascent Hospitality to consistently deliver superior hospitality services.

Ascent Hospitality is currently seeking a uniquely qualified hospitality leader to join their server team. The role of Server is pivotal in delivering outstanding guest services within the hotel’s dining areas. The Server's primary responsibilities include warmly welcoming guests, assisting with seating when necessary, and efficiently serving food and beverages. This position demands a keen attention to detail, a proactive approach to guest service, and the ability to maintain the cleanliness and organization of the restaurant. Servers are expected to adhere to brand standards, particularly regarding food, beverage, and service quality, ensuring every guest experiences exceptional service.

The ideal candidate will have excellent interpersonal skills, the ability to communicate effectively in English, and a professional appearance that aligns with company standards. This role also requires flexibility, including the willingness to work various shifts and holidays. Additionally, the Server will engage with guests throughout their meal, responding promptly and courteously to their needs, while maintaining a friendly and responsive demeanor. The position offers competitive salary and benefits, such as health, dental, and vision insurance, 401k with employer match, paid time off, uniforms provided, and a team member hotel discount program. This opportunity is perfect for individuals who are passionate about hospitality, enjoy working in a team-oriented environment, and are committed to delivering top-tier guest service.

Job Requirements

Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests
Must maintain a neat and professional appearance upholding Company appearance standards at all times
Must be able to apply commonsense understanding, in carrying out instructions
Must be able to comply in standardized situations with only occasional or no variation
Must be available to work flexible shifts, including Holidays
Must be able to work without constant supervision
Must be able to work well as a part of a team
Must be engaging with all guest throughout meal periods
responding to guest and Team Members as required

Job Qualifications

High School Diploma or equivalent
Six months Customer Service, hotel or restaurant experience preferred, but not required
Must have excellent customer service skills
Must obtain TIPS certification within 30 days (if not certified)
Must have excellent interpersonal and communication skills with a strong customer/client focus

Job Duties

Greet all guest with eye contact and a warm welcome as they enter the dining area
Maintain a proactive guest service approach at all times
Assist with seating guests as needed (in the absence of the hostess)
Provide fast, friendly professional and responsive customer service to hotel and restaurant guest and staff
Serve food and beverage in accordance with standards and in a professional courteous manner
Maintain knowledge of all menu items and composition
Adhere to all Brand Standards regarding Food and Beverage and Service
Assist with the set up and cleanliness of the Restaurant
Assist with clearing and set-up of tables
Assist with restocking of supplies as needed
Communicate effectively with Management and other Team Members
Use Point of Sale (POS) system as required
Perform other duties assigned by supervisor/ manager
Perform special daily projects assigned by supervisor/ manager