Server

Racine, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Career Development

Job Description

Hotel Verdant, located at 500 Main Street in Racine, WI, is a distinguished hospitality establishment known for delivering exceptional guest experiences through its dedicated team and fine dining services. As a premier hotel, Hotel Verdant prides itself on maintaining a warm, welcoming atmosphere that blends comfort with high standards of service excellence. The hotel offers a variety of amenities, exquisite culinary options, and a professional yet friendly environment that appeals to both business and leisure travelers. Hotel Verdant is committed to providing a memorable stay for all guests, ensuring that every aspect of their visit is thoughtfully managed by a team that values hospitality, detail, and guest satisfaction.

The Restaurant Server role at Hotel Verdant is a pivotal position within the dining operations team. This role is ideal for individuals who possess a passion for guest service and have experience in the food and beverage industry. The server is responsible for creating a memorable dining experience for guests by managing the flow of service from greeting to check-out. The duties encompass taking accurate orders, delivering food and beverages promptly, and anticipating guests' needs to ensure satisfaction. Servers at Hotel Verdant are expected to uphold grooming and appearance standards, maintain cleanliness and organization in the dining area, and assist in various side work and preparations as needed.

In addition to customer-facing tasks, the restaurant server must be knowledgeable about menu items including current offerings, specialties, and any deviations to confidently make suggestions and answer guest inquiries. The role also includes handling payments through various methods such as cash, credit cards, and room charges, and ensuring financial transactions are accurately recorded. Beyond serving, the position demands teamwork to support absent colleagues and assist in special events or other hospitality initiatives. Hotel Verdant encourages a positive work environment where servers cultivate productive relationships with co-workers and follow quality assurance standards.

This employment opportunity at Hotel Verdant offers a dynamic, fast-paced work setting suitable for candidates who are flexible with scheduling, including mornings, nights, weekends, and holidays. The job also requires physical stamina due to prolonged periods of standing, walking, and occasional lifting of heavy objects. This position contributes significantly to the hotel's reputation by directly impacting guest satisfaction through attentive service and professional conduct. Potential candidates should bring prior experience in food and beverage service, familiarity with POS systems, and a commitment to food safety processes. This comprehensive role is integral in ensuring that guests' dining experiences are pleasant, efficient, and memorable which aligns with Hotel Verdant's overall mission of hospitality excellence.

Job Requirements

One year of prior food and beverage experience preferred
Prior guest relations training
Proper food safety training and certification as described by law
Experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast)
Knowledge of proper food handling
Strong written/verbal communications skills
Positive upbeat attitude/personality
Punctuality and reliable attendance
Ability to read, write, speak and understand English to communicate with guests and team members
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
Willingness to work flexible hours including mornings, nights, weekends and holidays

Job Qualifications

One year of prior food and beverage experience preferred
Prior guest relations training
Proper food safety training and certification as described by law
Experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast)
Knowledge of proper food handling
Strong written/verbal communications skills
Positive upbeat attitude/personality
Punctuality and reliable attendance
Ability to read, write, speak and understand English to communicate with guests and team members
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
Willingness to work flexible hours including mornings, nights, weekends and holidays

Job Duties

Greet all customers warmly and with appropriate greetings
Adhere to grooming and appearance standards
Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
Take guest food and beverage orders accurately
Knowledge of current menu choices, specialties and menu deviations
Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
Ensuring a memorable dining experience
Quickly resolve any issues that may arise
Properly open and pour wine tableside
Accurately record revenue and accept cash, credit card, room charges and direct billing payments
Maintain confidentiality of proprietary information and protect company assets
Perform basic cleaning tasks as needed or directed by supervisor
Filling as need for absent team members
Assist with special events if needed
Assist customers with disabilities
Thank guest with genuine appreciation
Answer telephone using appropriate etiquette
Develop and maintain positive working relationship with co-workers and others
Comply with quality assurance expectations and standards