Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
The Stadium Club is an exclusive and professional dining establishment dedicated to delivering an unparalleled hospitality experience to its members and their guests. Known for its commitment to excellence, the club provides a unique environment where professionalism, teamwork, and gracious hospitality form the cornerstone of its service philosophy. Situated within a vibrant and dynamic setting, the Stadium Club prides itself on offering a seamless and memorable dining experience that exceeds expectations through attentive service, impeccable presentation, and a warm atmosphere. The club values its reputation for high standards, ensuring every guest receives personalized attention and swift service in a refined environment. Members enjoy a venue that balances classic elegance with modern comforts, making it an ideal destination for both casual and special occasions.
The role of the Stadium Club server is vital in upholding this commitment. This position demands a high degree of professionalism and hospitality skill to deliver the club's Service Guarantees effectively. Servers take full ownership of their assigned dining section, anticipating and responding to the diverse needs of members and guests with a sense of urgency and care. Beyond simply serving meals and beverages, the server acts as a brand ambassador, embodying the club's spirit of camaraderie and collaboration. The position requires thorough knowledge of the food and beverage offerings, including daily specials, as servers must confidently communicate details, suggest pairings, and accommodate special requests. Punctuality and a polished appearance are essential, as is the ability to maintain a clean and organized work environment.
Servers are expected to prepare their stations meticulously before the service begins, ensuring all settings, linens, and condiments are perfect. The role includes attendance at regular meetings and training sessions to stay abreast of club policies, service enhancements, and team-building initiatives. Using point-of-sale (POS) systems effectively and responsibly is another crucial responsibility, along with ensuring all guest experiences comply with the club's House Rules. The position also involves collaborating closely with management and colleagues to promptly address any maintenance or housekeeping issues and support smooth daily operations.
In addition to the primary duties, the Stadium Club server plays a supportive role by fostering open communication among members, staff, and management, helping onboard new team members, and contributing to a positive workplace culture. Those employed in this role must demonstrate excellent interpersonal skills, the ability to handle guest concerns with professionalism and empathy, and the physical ability to navigate busy dining spaces efficiently.
This opportunity is ideal for hospitality professionals passionate about delivering exceptional service in a prestigious setting. Prior experience in full-service dining is preferred, along with the ability to obtain necessary certifications, such as TIPs and food handling licenses. Flexibility in work schedule is required due to the cyclical nature of the hospitality industry. Overall, the Stadium Club server position offers a rewarding career path for individuals dedicated to upholding high service standards and contributing to a distinguished member experience.
The role of the Stadium Club server is vital in upholding this commitment. This position demands a high degree of professionalism and hospitality skill to deliver the club's Service Guarantees effectively. Servers take full ownership of their assigned dining section, anticipating and responding to the diverse needs of members and guests with a sense of urgency and care. Beyond simply serving meals and beverages, the server acts as a brand ambassador, embodying the club's spirit of camaraderie and collaboration. The position requires thorough knowledge of the food and beverage offerings, including daily specials, as servers must confidently communicate details, suggest pairings, and accommodate special requests. Punctuality and a polished appearance are essential, as is the ability to maintain a clean and organized work environment.
Servers are expected to prepare their stations meticulously before the service begins, ensuring all settings, linens, and condiments are perfect. The role includes attendance at regular meetings and training sessions to stay abreast of club policies, service enhancements, and team-building initiatives. Using point-of-sale (POS) systems effectively and responsibly is another crucial responsibility, along with ensuring all guest experiences comply with the club's House Rules. The position also involves collaborating closely with management and colleagues to promptly address any maintenance or housekeeping issues and support smooth daily operations.
In addition to the primary duties, the Stadium Club server plays a supportive role by fostering open communication among members, staff, and management, helping onboard new team members, and contributing to a positive workplace culture. Those employed in this role must demonstrate excellent interpersonal skills, the ability to handle guest concerns with professionalism and empathy, and the physical ability to navigate busy dining spaces efficiently.
This opportunity is ideal for hospitality professionals passionate about delivering exceptional service in a prestigious setting. Prior experience in full-service dining is preferred, along with the ability to obtain necessary certifications, such as TIPs and food handling licenses. Flexibility in work schedule is required due to the cyclical nature of the hospitality industry. Overall, the Stadium Club server position offers a rewarding career path for individuals dedicated to upholding high service standards and contributing to a distinguished member experience.
Job Requirements
- Education or training that provides necessary knowledge and skills
- Prior hospitality experience preferred
- Ability to obtain required TIPs certification and state food handler’s card
- Flexibility to work varying schedules due to hospitality industry demands
- Ability to maintain professional appearance and grooming standards
- Ability to use POS systems accurately
- Effective communication skills in English
- Ability to physically navigate busy dining environments
Job Qualifications
- Any combination of education, training or experience that provides the required knowledge, skills and abilities
- Prior hospitality experience, full service dining specifically, is preferred
- Ability to obtain Club required certifications or licenses such as TIPs or State of Michigan food handler’s card
- Knowledge of appropriate table settings and service ware
- Knowledge of restaurant operations including staffing levels, member relations, and etiquette
- Ability to read, write and speak English sufficiently to understand menus, record orders, communicate with members and guests
- Ability to remember, recite, upsell, and promote menu items
- Ability to effectively deal with member and guest complaints with courtesy and professionalism
Job Duties
- Report to your position at your scheduled time, in proper uniform, professional, and properly groomed
- Understand and practice the DAC attendance policy
- Locate and gather all necessary items to perform the tasks ahead
- Have full knowledge and understanding of all food and beverage menu offerings as well as specials
- Communicate to the Stadium Club Manager or Supervisor of your arrival, locate your assignments, and discuss any changes
- Gather necessary items to set your section and dining room completely 15 minutes prior to opening time, confirm cleanliness and functionality
- Attend all required meetings including lineup, pre-function, PEP, and training sessions
- Be in your station 15 minutes prior to shift opening, fully knowledgeable and with a friendly professional disposition
- Deliver continuous, timely and impeccable service from the beginning to the end of the shift or event
- Practice the Greeting S&P with all members and guests
- Follow all established Stadium Club S&P’s and deliver on all service guarantees
- Display teamwork and camaraderie with all DAC staff members
- Maintain proper and timely communication with supervisory team
- Assist in setting the room for the next shift or day
- Ring in all food and beverage items through the POS system
- Maintain clean and organized cabinets and workstations
- Have full knowledge and understanding of the House Rules and report any infractions professionally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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