Server

Huntington Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $16.90 - $17.90

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Job Description

Polly's Family Restaurant is a well-established dining establishment known for its commitment to providing fresh, friendly, and exceptional service through its signature brand promise: "Fresh, Friendly, Above & Beyond Expectations." As a beloved destination for families and guests seeking quality meals in a welcoming environment, Polly's offers a vibrant team atmosphere focused on delivering extraordinary value to both team members and patrons. The restaurant prides itself on maintaining high standards of food quality, guest relations, and operational excellence, ensuring that every dining experience is memorable and enjoyable. Polly's culture emphasizes teamwork, accountability, and a guest-first approach, with a strong dedication to safety, cleanliness, and consistent service excellence.

The Server role at Polly's Family Restaurant plays a crucial part in embodying the brand's core values by delivering outstanding customer service and ensuring guest satisfaction. This position is responsible for managing all aspects of the dining experience, from greeting guests and taking accurate food and beverage orders to serving meals that meet the restaurant's quality standards. Servers at Polly's are expected to demonstrate an in-depth knowledge of the menu, including ingredients and preparation methods, to assist guests effectively and protect the brand's reputation. Maintaining proper food handling and safety procedures is paramount, as is following strict cash handling policies. The position requires a strong commitment to going "Above & Beyond" to enhance the guest experience, working efficiently with team members, and adhering to all company standards and core values.

Candidates for this role should be prepared to work a flexible schedule that may include days, nights, weekends, and holidays. The ability to multitask, communicate effectively, and maintain a professional appearance and demeanor is essential. Experience in customer service within the food industry is preferred, along with possessing or obtaining a valid Food Handlers Card if mandated by local regulations. Polly's Family Restaurant offers a dynamic work environment where personal growth, teamwork, and quality service are highly valued. By joining the Polly's team, servers have the opportunity to contribute to a well-respected brand while developing their skills and advancing their hospitality careers. The organization fosters a safe and supportive workplace where employees are encouraged to take accountability, engage in continuous improvement, and deliver excellence in every guest interaction. Overall, this is an excellent opportunity for individuals passionate about food service and customer care to join a reputable restaurant committed to being the best in the industry.

Job Requirements

High school diploma or equivalent
1-2 years experience in food service or related field preferred
Valid Food Handlers Card (if required by county)
Ability to work flexible hours including days, nights, weekends, and holidays
Strong communication and interpersonal skills
Ability to handle cash accurately and responsibly
Commitment to maintaining cleanliness and safety standards
Ability to multitask and work efficiently under pressure
Positive attitude and a team player mentality

Job Qualifications

Outstanding customer relation skills and ability to ensure a guest priority culture
Effective communication
Good organization skills
Accuracy and honesty in handling revenues and aspects of the revenue control system
1-2 years experience and/or training preferred
Ability to act on and solve minor problems as they arise
Ability to multi-task and work under pressure
Valid Food Handlers Card (if required by county)

Job Duties

Takes verbal drink and meal orders according to guest preference
Prepares the tables, lays out napkins and utensils, makes sure the condiments are refilled, and performs all other preparation tasks
Protects the brand by demonstrating menu expertise, identify menu items in Point of Sale System, and able to identify menu items and ingredients for the guests
Serves high-quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly, and attractive in appearance
Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness
Consistently exceed Polly’s standards and maintain mystery shopper scores of 90 and above
Follow proper cash handling procedures, as defined by the Cash Handling Policy
Must D.W.I.T. (Do Whatever It Takes) to enhance the guest experience, Make The Connection and always maintain a high level of commitment to service standards
Maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
Promote Polly’s culture, standards, and Core Values
Must always be accountable and/or responsible for your duties
Restocks and clean service area
Performs side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.
Reports to work well-groomed, in clean and proper uniform, and practices good personal hygiene
Able to work efficiently and respectfully with fellow Team Members and Managers
Able to work a flexible schedule
days, nights, weekends, and holidays