Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $8.75 - $14.50
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
flexible scheduling
Employee Discounts
Training and development opportunities
supportive work environment
Career advancement potential
Health Insurance
Job Description
Eagles Landing Restaurants is a renowned hospitality group that operates a variety of dining establishments including the popular IHOP brand. Known for its commitment to quality service and customer satisfaction, Eagles Landing Restaurants strives to create an inviting atmosphere where guests feel valued and attended to. The company takes pride in hiring professionals who are passionate about delivering excellent dining experiences and who can work effectively within a team environment to uphold high operational standards. With a focus on service excellence and guest engagement, Eagles Landing Restaurants provides a dynamic and supportive work culture for its employees, encouraging growth and skill development within the hospitality industry.
The role of Server at Eagles Landing Restaurants, specifically within the IHOP franchise, is pivotal in ensuring an outstanding dining experience for guests. This position requires providing prompt, efficient, and courteous service to all patrons from the moment they enter the restaurant until they leave. Servers are responsible for greeting guests warmly, seating them comfortably, taking accurate food and beverage orders, and ensuring timely delivery of meals. Additionally, servers handle clearing dishes and resetting tables with attention to cleanliness and presentation standards. They are also expected to follow the IHOP Standard Operating Procedures (SOP) and implement the "Server Guidelines to Great Guest Service" to maintain consistency and quality in service delivery. This role involves active communication and coordination with kitchen and bar staff to meet guest requests accurately and promptly. Servers must be adept at managing guest concerns and complaints courteously and efficiently, turning potential issues into positive dining experiences. The position offers an opportunity for individuals passionate about hospitality to thrive in a team-oriented setting, enhancing their interpersonal and customer service skills. Employment with Eagles Landing Restaurants in this role is structured as part-time or full-time and offers competitive pay based on experience and performance, promoting a rewarding career path in the restaurant industry.
The role of Server at Eagles Landing Restaurants, specifically within the IHOP franchise, is pivotal in ensuring an outstanding dining experience for guests. This position requires providing prompt, efficient, and courteous service to all patrons from the moment they enter the restaurant until they leave. Servers are responsible for greeting guests warmly, seating them comfortably, taking accurate food and beverage orders, and ensuring timely delivery of meals. Additionally, servers handle clearing dishes and resetting tables with attention to cleanliness and presentation standards. They are also expected to follow the IHOP Standard Operating Procedures (SOP) and implement the "Server Guidelines to Great Guest Service" to maintain consistency and quality in service delivery. This role involves active communication and coordination with kitchen and bar staff to meet guest requests accurately and promptly. Servers must be adept at managing guest concerns and complaints courteously and efficiently, turning potential issues into positive dining experiences. The position offers an opportunity for individuals passionate about hospitality to thrive in a team-oriented setting, enhancing their interpersonal and customer service skills. Employment with Eagles Landing Restaurants in this role is structured as part-time or full-time and offers competitive pay based on experience and performance, promoting a rewarding career path in the restaurant industry.
Job Requirements
- High school diploma or equivalent
- Ability to provide courteous customer service
- Capable of standing for extended periods
- Strong communication skills
- Ability to work flexible hours including weekends and holidays
- Basic math skills
- Previous experience in food service preferred
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or restaurant server role preferred
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced team environment
- Familiarity with IHOP service standards is a plus
- Basic math skills for order processing and transactions
- Positive attitude and a commitment to guest satisfaction
Job Duties
- Provide prompt, efficient, courteous service to all guests
- Greet and seat guests warmly and professionally
- Take accurate food and beverage orders and communicate them timely
- Clear dishes and reset tables promptly maintaining cleanliness
- Develop and maintain professional working relationships with team members and guests
- Execute the 'Server Guidelines to Great Guest Service' as per IHOP SOP
- Handle guest complaints timely and inquire about dining experience quality
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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