Server

Renaissance Austin Hotel is a vibrant part of the Marriott International family, located at 9721 Arboretum Blvd, Austin, Texas. Known for its dedication to delivering exceptional guest experiences, this hotel is a premier destination that blends modern comfort with a deep sense of local culture and style. Renaissance Hotels emphasize storytelling and unique moments that transform ordinary stays into compelling adventures for travelers. As a full-service establishment, Renaissance Austin offers a rich menu of amenities including exquisite dining options, welcoming spaces, and attentive service, all designed to make every guest feel at home and engaged with the local community.

The position offered is a full-time, non-management role within the food and beverage and culinary category, specifically situated in the dynamic hospitality environment of Renaissance Austin Hotel. This role is crafted for individuals who are passionate about guest service and motivated to contribute to a welcoming and memorable experience for each visitor. The job is not just about serving food or beverages; it involves creating a unique atmosphere where guests feel valued and cared for beyond the basic hospitality elements.

The role centers on being a Guest Service Expert, who proactively facilitates a range of services ensuring a seamless and engaging guest experience. Responsibilities extend from setting tables and ensuring cleanliness of work and storage areas to actively interacting with guests and coordinating with the kitchen staff. Guest Service Experts at Renaissance Austin take initiative in managing guest interactions professionally and efficiently, maintaining all established standards of quality and safety. The job requires physical agility as employees will be on their feet for extended periods, navigate uneven or slippery surfaces, lift and carry objects up to 50 pounds, and perform motions requiring bending, twisting, reaching, and stooping.

Success in this role demands adherence to company protocols including wearing a professional uniform, upholding personal grooming standards, and communicating effectively with team members and guests. There is a strong emphasis on maintaining a safe work environment and a positive attitude, which are key to ensuring both guest satisfaction and smooth operational flow within the hotel. Open availability is preferred for this position, accommodating the dynamic scheduling needs of a bustling hospitality venue.

At Renaissance Austin Hotel, the team is composed of diverse talents, with a shared commitment to integrity and inclusivity. Marriott International actively promotes an equitable workplace where all employees can thrive regardless of disability, veteran status, or other legally protected characteristics. This inclusive culture enriches the workplace and enhances the guest experience.

This role is ideal for candidates holding a high school diploma or equivalent, including a General Educational Development (GED) certificate, who have less than one year of related work experience and no supervisory experience requirement. It offers a fulfilling opportunity to be part of a globally recognized brand and to develop professionally while contributing to creating memorable guest experiences in one of Austin's most exciting hospitality venues.