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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $10.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
hospital indemnity
accident insurance
critical illness insurance
Flexible spending account
401k with employer match
Paid Time Off
Job Description
Hotel Nell is a premier boutique hotel located in the heart of Washington, DC, known for its unique blend of modern luxury and historic charm. As a dynamic hospitality establishment, it offers guests a memorable stay enriched by personalized service and an inviting atmosphere. Hotel Nell prides itself on delivering exceptional guest experiences through a commitment to quality, comfort, and outstanding customer service. The hotel is prominently situated on 411 New York Avenue NE, making it a desirable destination for travelers seeking both convenience and an intimate lodging experience in the nation’s capital. As a part of a vibrant hospitality... Show More
Job Requirements
- One year of prior food and beverage experience preferred
- prior guest relations training
- proper food safety training and certification as described by law
- experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast)
- knowledge of proper food handling
- strong written and verbal communications skills
- positive upbeat attitude and personality
- punctuality and reliable attendance
- ability to read, write, speak and understand the English language
- ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
- willingness to work flexible hours such as mornings, nights, weekends and holidays
Job Qualifications
- One year of prior food and beverage experience preferred
- prior guest relations training
- proper food safety training and certification as described by law
- experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast)
- knowledge of proper food handling
- strong written and verbal communications skills
- positive upbeat attitude and personality
- punctuality and reliable attendance
- ability to read, write, speak and understand the English language
- ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
- willingness to work flexible hours such as mornings, nights, weekends and holidays
Job Duties
- Greet all customers warmly and with appropriate greetings
- adhere to grooming and appearance standards
- prepare dining tables for service, including laying out napkins and utensils and refilling condiments
- take guest food and beverage orders accurately
- possess knowledge of current menu choices, specialties, and menu deviations
- handle table assignments, seating customers, food and drink suggestions, and communicate customer needs to cooks
- ensure a memorable dining experience
- quickly resolve any issues that may arise
- properly open and pour wine tableside
- accurately record revenue and accept cash, credit card, room charges and direct billing payments
- maintain confidentiality of proprietary information and protect company assets
- perform basic cleaning tasks as needed or directed by supervisor
- fill in as needed for absent team members
- assist with special events if needed
- assist customers with disabilities
- thank guests with genuine appreciation
- answer telephone using appropriate etiquette
- develop and maintain positive working relationships with co-workers and others
- comply with quality assurance expectations and standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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