Server

TGI Fridays, a well-known casual dining restaurant chain, is recognized for its vibrant atmosphere, innovative drinks, and classic American cuisine. Established with a focus on creating memorable dining experiences, TGI Fridays has become a popular destination for guests looking to enjoy great food and exceptional service in a friendly environment. The Hanover location, situated at 7655 Arundel Mills Blvd, MD, is part of this renowned brand, offering the same high standards and commitment to guest satisfaction that the chain is known for across the United States.

At TGI Fridays Hanover, the role of Server is integral to delivering excellent customer service and ensuring that every guest leaves with a positive impression. This position is designed for individuals who possess a genuine passion for service and demonstrate a strong knowledge of the menu offerings, including both food and beverages. Servers at TGI Fridays are expected to proactively customize the dining experience according to the guests' preferences, making each visit unique and enjoyable.

The Server will be the face of TGI Fridays, greeting guests with a warm, genuine smile and building rapport from the moment they enter. Attention to detail is key; servers must pay close attention to both verbal and visual cues to identify and meet guests' expectations, providing a seamless and highly personalized service. The responsibilities include promptly taking and accurately delivering food and beverage orders, proactively recommending menu items, and ensuring that guests are frequently checked on and attended to without being intrusive.

Knowledge of the TGI Fridays menu and beverage offerings is essential for recommending items and upselling in a way that enhances the guest experience while supporting the business goals of the restaurant. Servers are also responsible for adhering to responsible alcohol service policies by checking identification for guests who appear to be 40 years old or younger when ordering alcoholic beverages. The role requires proficient use of the point-of-sale system for order entry, cash handling, and credit card transactions, while maintaining a conversational and friendly approach that highlights current promotions.

Success as a TGI Fridays Server is measured by guest satisfaction scores, service strength ratings, and achieving key performance metrics. The ideal candidate will embody the core competencies expected in this role, including a strong passion for the guest experience, excellent communication skills, vibrant flair and salesmanship, reliability and accountability, flexibility under pressure, and a collaborative team spirit.

This position demands a physical ability to deliver plates, clear tables, and lift up to 30 pounds, along with the stamina to stand and walk for the entire shift. A neat appearance in company-approved attire and the ability to interact professionally with guests, including those with hearing or sight impairments, are also required. TGI Fridays offers a dynamic work environment where the teamwork and positive energy of each employee contribute to a memorable dining experience and the overall success of the restaurant.