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Dearborn Inn Autograph Collection, located at 20301 Oakwood Blvd, Dearborn, Michigan, is part of the prestigious Marriott International family, specifically within the Autograph Collection portfolio. The Autograph Collection is a growing assembly of independently owned four and five-star hotels, each selected for its unique and memorable experience. It is renowned for its quality, originality, and bold character appealing to travelers who seek to add meaningful stories to their journeys. This collection specifically attracts "The Individualist," a traveler who chooses exceptional accommodations that offer more than just a place to stay but an experience that aligns with their personal narrative. The Dearborn Inn embodies this philosophy, offering guests an authentic and welcoming atmosphere that combines historic charm with modern hospitality standards.

As a part of Marriott International, the Dearborn Inn is committed to creating an inclusive and diverse work environment where associates from all backgrounds are valued and respected. It is an equal opportunity employer dedicated to non-discrimination, including considerations for disability and veteran status, ensuring every team member feels welcomed and supported. Employees join not only a hotel brand but a global team where they can perform their best work and grow professionally.

The role of Guest Service Expert at the Dearborn Inn Autograph Collection is a full-time, non-management position that focuses on delivering exceptional customer service to guests through thoughtful and attentive dining experiences. The position involves engaging guests to create a memorable dining atmosphere while supporting the operations of the food and beverage team. Guest Service Experts are responsible for a range of tasks, from setting tables and communicating with kitchen staff to serving guests and maintaining a clean and safe work environment. The role emphasizes the importance of safety, professionalism, and quality standards in every interaction.

This position requires associates to be active and physically capable of standing, sitting, and walking for extended periods, navigating uneven or slippery surfaces, and handling objects weighing up to 50 pounds with assistance. The role demands a hands-on approach along with excellent communication and interpersonal skills. The Guest Service Expert contributes directly to customer satisfaction by ensuring smooth service, managing menu interactions, and creating a welcoming atmosphere that makes guests feel valued and appreciated.

Preferred qualifications for this role include a high school diploma or GED equivalent and less than one year of related work experience, making it accessible to early-career individuals eager to build their skills in hospitality. Supervisory experience and special licenses or certifications are not required, highlighting the role's focus on service delivery and team collaboration rather than leadership or technical certification.

Employees in this position are eligible for tips and have flexible shift options, including day and evening shifts with a preference for open availability. This flexibility supports a healthy work-life balance while meeting the dynamic scheduling needs of the hospitality industry.

Join the Dearborn Inn Autograph Collection at Marriott International to not only advance your career but also to become part of a powerful network committed to personal and professional growth. Embrace the opportunity to belong to a global team that celebrates diverse talents and ensures every associate has the chance to be their best self while delivering unique and unforgettable experiences to guests.