Server

Dearborn Inn Autograph Collection is part of Marriott International, a globally recognized leader in the hospitality industry renowned for delivering exceptional guest experiences around the world. Located in Dearborn, Michigan, this hotel is distinguished within the Autograph Collection, a portfolio of distinctive independent hotels celebrated for their unique, bold, and original character. The Autograph Collection caters to travelers who seek more than just accommodation; it offers personalized experiences that reflect the unique style and personality of each hotel and its guests. This commitment to individuality and quality positions the Dearborn Inn as a prime destination for both leisure and business travelers who value memorable and meaningful stays.

This full-time, non-management position is for a Guest Service Expert at the Dearborn Inn Autograph Collection. The role focuses on delivering exceptional customer service to guests by enhancing their dining and overall experience. Unlike roles that simply focus on fulfilling basic service tasks, this position emphasizes creating a memorable and unique experience that guests will appreciate well beyond their meal. Guest Service Experts in this role are integral to maintaining the high service standards that Marriott International is known for, contributing to a seamless and enjoyable guest journey. The position requires frequent interaction with guests, coordination with kitchen staff, and maintaining clean and orderly work areas, ensuring a professional and welcoming environment.

The Guest Service Expert's duties go far beyond traditional service. They involve being actively engaged in setting tables, accurately managing menu transactions, and communicating effectively with both guests and colleagues to ensure smooth operation of food and beverage services. In addition, this role involves physical tasks such as standing, walking, lifting, and moving objects to maintain the workflow efficiently. Candidates must possess the stamina and physical capability to handle these demands while maintaining a positive and professional demeanor. The role is also tip-eligible and requires availability for both day and evening shifts, ideally with open availability to accommodate the hotel's dynamic scheduling needs.

Joining the Dearborn Inn team means becoming part of a diverse and inclusive workplace where associates' unique backgrounds and experiences are valued and celebrated. Marriott International fosters equity and inclusion, making it an employer committed to providing equal opportunity and welcoming all individuals regardless of their background or protected status. This environment nurtures professional growth and personal development, urging employees to be their best selves through support and opportunity. For those seeking a role in hospitality within a world-class company that values individuality, quality, and meaningful guest interactions, the Guest Service Expert position offers a promising career path.

Candidates are expected to have a high school diploma or GED equivalent and preferably some experience, though less than one year is acceptable. There is no supervisory requirement or mandatory licensing for this role. The preferred qualifications focus on enthusiasm, reliability, and a service-oriented mindset. Importantly, the job recognizes the importance of safety, professionalism in personal appearance, and adherence to company policies as foundational to success. The role offers a great opportunity for individuals entering the hospitality industry or those looking to further their career within a structured and supportive hotel environment.