Server

Winston-Salem, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $2.13

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Free games

flexible schedules

Employee Discounts

Job Description

Dave & Buster's is a unique entertainment and dining establishment that combines the excitement of a full-service restaurant with a lively gaming environment. Known for offering an unparalleled experience that merges delicious food, refreshing drinks, and a variety of games all under one roof, Dave & Buster's provides a vibrant atmosphere where friends and families can gather to celebrate, have fun, and create lasting memories. The company is dedicated to maintaining a warm and friendly environment that is welcoming to all guests, ensuring that every visit is enjoyable and memorable. Dave & Buster's culture emphasizes teamwork, enthusiasm, and exceptional service, making it a dynamic place to work with great coworkers and flexible schedules that can accommodate school or other job commitments.

The role of a Team Member at Dave & Buster's is vital to delivering this extraordinary guest experience. The position focuses on providing fast, friendly, and attentive service to ensure guests feel valued and satisfied throughout their visit. Team Members are responsible for taking accurate food and drink orders, handling financial transactions responsibly, maintaining cleanliness, supporting other team members, and fostering a fun, cooperative working environment. The position also involves monitoring guest behavior to promote safety and adherence to alcohol service guidelines. This job requires excellent communication skills, both with guests and within the team, as well as the ability to operate point-of-sale systems efficiently. Workers must be neat, professional, and committed to delivering high standards of customer service in a fast-paced and sometimes noisy environment.

Employment at Dave & Buster's offers a flexible work schedule, often accommodating days, nights, and weekends, making it an ideal choice for students or those seeking supplementary income. Additionally, many positions include an attractive benefits package containing medical, dental, and vision insurance, plus retirement savings plans like a 401(k) and other perks such as free games. The hourly wage starts at $2.13, which typically refers to the base rate before tips. The company promotes equal opportunity employment and complies fully with federal, state, and local nondiscrimination laws, ensuring a fair and equitable workplace for all employees. Overall, joining Dave & Buster's means becoming part of a fun, energetic team that values customers and employees alike while enjoying a rewarding and engaging work environment.

Job Requirements

Must be at least 18 years of age
Ability to work days, nights and/or weekends as required
Ability to work in noisy, fast paced environment with distracting conditions
Ability to read and write handwritten notes
Ability to lift and carry up to 30 pounds
Ability to move about facility and stand for long periods of time
Ability to walk or stand 100 percent of shift
Ability to reach, bend and stoop frequently

Job Qualifications

Must be at least 18 years of age
Must be able to read and communicate in English
Experience with point-of-sale systems is preferred
Strong communication and customer service skills
Ability to work in a fast-paced, noisy environment
Ability to stand and walk for extended periods
Ability to handle money accurately
Team player mentality

Job Duties

Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Create a warm, fun atmosphere for guests and team members
Adhere to company’s sanitation procedures
Maintain responsibility for personal bank and ensure all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change
Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Assess guest demeanor and identify when behavior should be called to the attention of a manager
Greet newly seated guests in a friendly and timely manner
Accurately take guests’ food and drink orders
Maintain a thorough understanding of all menu items and be able to answer questions regarding food and drink items and their preparation
Enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges
Ensure food is properly garnished and deliver trays to designated table server’s own section, as well as other sections in the restaurant, as needed
Work quickly and efficiently adhering to "Full hands in, Full hands out" philosophy
Assist in party set up and breakdown
Buss and reset tables as needed
Assist other team members as needed or as business dictates
Be responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift
Participate in all incentives and contests, driving sales and promoting the brand
Follow portion guidelines to ensure cost control, while maximizing the guest experience
Ensure ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to guest needs in a timely manner
Keep station clean, set up and take down station tables appropriately
Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness
Be skilled in effectively communicating with guests in order to generate enthusiasm about the Dave & Buster’s experience
Demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift
Must be able to read and communicate in English
Listen to hear guests’ orders and needs, and then communicate with guests verbally and with other team members verbally via Micros system
Dress in proper dress code requirements, looking neat, clean and professional at all times
Must be at least 18 years of age