
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
flexible scheduling
meal discounts
scholarships
Health Insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
legal plan
Employee assistance program
Career growth opportunities
Job Description
Smokey Bones is an industry-leading full-service restaurant known for its exceptional barbecue offerings, award-winning ribs, and vibrant atmosphere. With 63 locations across 16 states, Smokey Bones has firmly established itself as a go-to destination for guests looking for delicious meals and memorable dining experiences. The restaurant prides itself on serving lunch and dinner with a comprehensive menu that includes slow-smoked and fire-grilled meats. Beyond the savory dishes, Smokey Bones features a full bar offering a variety of bourbons and whiskeys, an extensive selection of domestic, imported, and local craft beers, as well as signature handcrafted cocktails. This combination of great food, beverages, and an inviting environment makes Smokey Bones a popular choice among diners and contributes to its reputation as a Certified Great Place to Work for two consecutive years.
The brand emphasizes a fun and inclusive work culture where employees, referred to as family members, are celebrated for their uniqueness and contribution to the team. Smokey Bones offers flexible scheduling, making it a suitable workplace for individuals seeking work-life balance. Employees benefit from competitive pay and daily cash tips, providing financial advantages alongside a supportive working environment. Additionally, there are college scholarships available for employees and their immediate family members in partnership with Bellevue University, underscoring the company's commitment to personal and professional growth. Employees also have access to various health and wellness plans, including preventive healthcare, dental, vision, accident, critical illness, and more. A preferred legal plan, offering free legal services and substantial reductions on representation, is also available, enhancing the support system for team members.
The role described is centered around providing outstanding customer service in a dynamic restaurant setting. Employees in this position actively contribute to the smooth operation of the dining experience, helping with tasks such as rolling and cleaning silverware, clearing tables, sweeping and maintaining cleanliness in service areas, and supporting food running. Interaction with guests is a crucial part of the job, requiring excellent communication and problem-solving skills to ensure all customer needs are met and issues are resolved efficiently and constructively. Teamwork is essential, with employees collaborating closely to uphold health and safety standards and following manager directions consistently throughout their shifts. The position offers an opportunity to develop professional skills in a fast-paced, team-oriented environment while enjoying benefits that respect and nurture each employee's individuality and growth.
The brand emphasizes a fun and inclusive work culture where employees, referred to as family members, are celebrated for their uniqueness and contribution to the team. Smokey Bones offers flexible scheduling, making it a suitable workplace for individuals seeking work-life balance. Employees benefit from competitive pay and daily cash tips, providing financial advantages alongside a supportive working environment. Additionally, there are college scholarships available for employees and their immediate family members in partnership with Bellevue University, underscoring the company's commitment to personal and professional growth. Employees also have access to various health and wellness plans, including preventive healthcare, dental, vision, accident, critical illness, and more. A preferred legal plan, offering free legal services and substantial reductions on representation, is also available, enhancing the support system for team members.
The role described is centered around providing outstanding customer service in a dynamic restaurant setting. Employees in this position actively contribute to the smooth operation of the dining experience, helping with tasks such as rolling and cleaning silverware, clearing tables, sweeping and maintaining cleanliness in service areas, and supporting food running. Interaction with guests is a crucial part of the job, requiring excellent communication and problem-solving skills to ensure all customer needs are met and issues are resolved efficiently and constructively. Teamwork is essential, with employees collaborating closely to uphold health and safety standards and following manager directions consistently throughout their shifts. The position offers an opportunity to develop professional skills in a fast-paced, team-oriented environment while enjoying benefits that respect and nurture each employee's individuality and growth.
Job Requirements
- Able to communicate (speak, read, and write) in English
- Legal age in the state to serve alcohol
- Authorized to work in the United States
- Excellent customer service and people skills
- In-depth knowledge of food sanitation and safety policies
- Strong attention to detail
- High energy levels
- Ability to work in a team
- Excellent verbal communication
- Able to bend at the waist and lift items up to 50 lbs. to waist level
- Able to move items up to 50 lbs. for distances of up to 25 feet
- Able to remain standing and active for an 8-12 hour shift
- Able to hear, understand and respond to employees' and guests' requests in a loud environment
- Able to tolerate exposure to cold and hot temperatures (below 0 F and above 90 F) throughout the shift
Job Qualifications
- Excellent customer service and people skills
- In-depth knowledge of food sanitation and safety policies
- Strong attention to detail
- High energy levels
- Ability to work in a team
- Excellent verbal communication
- Able to communicate (speak, read, and write) in English
- Legal age in the state to serve alcohol
- Authorized to work in the United States
Job Duties
- Roll clean silverware for service
- Remove dirty utensils, plates, drinks from table
- Clean and reset tables after guests leave
- Sweep service area, take out trash, and fulfill any cleaning tasks necessary
- Able to assist guests from beginning to end of dining experience
- Able to escalate guest issues to management and resolve problems in a constructive way
- Able to communicate well with other teammates to ensure all guest needs are met
- Help with food running
- Adhere to health and safety regulations in all kitchen and dining areas
- Follow manager directions throughout a shift
- Able to interact with guests and help with guest needs
Job Criteria
Experience
No experience required
Job Location
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