Server

W Philadelphia, located at 1439 Chestnut St, Philadelphia, Pennsylvania, is part of the renowned W Hotels brand under Marriott International, a global leader in the hospitality industry. W Hotels is celebrated for redefining luxury experiences and creating unique, vibrant environments where guests can ignite their curiosity and expand their worlds. With a deep commitment to diversity and inclusion, Marriott International fosters a welcoming environment that values the diverse backgrounds of its associates. The W Philadelphia exemplifies this ethos, offering a dynamic work environment where creativity and exceptional service delivery are highly valued.

This job opening is for a Guest Service Expert, a vital front-line role that ensures guests receive memorable experiences that go beyond just dining. The position is seasonal, running from May through September, and offers full-time hours within a non-management capacity. As a Guest Service Expert, you will be instrumental in creating a unique dining atmosphere where food and drinks complement an overall exceptional guest experience. This role requires a proactive approach to guest service, where the focus is on attentiveness, professionalism, and responsiveness to guest needs.

Your duties will range from setting and clearing tables, communicating effectively with kitchen and bar teams, interacting warmly with guests, serving food and beverages with grace, and maintaining cleanliness and organization throughout the dining areas. This role requires physical stamina, as you will be expected to stand, sit, or walk for extended periods, often on uneven or slippery surfaces. Additionally, the job entails handling physical tasks such as lifting, carrying, pushing, or pulling objects weighing up to 25 pounds independently and up to 50 pounds with assistance.

The Guest Service Expert role is fundamental in maintaining high standards of safety, hygiene, and service quality. Employees must adhere strictly to company policies and procedures, represent the brand with a professional appearance, and communicate clearly and courteously at all times. This is an excellent opportunity for individuals seeking to enter the hospitality or food and beverage industry, gain valuable customer service experience, and be part of a world-class brand recognized for innovative and vibrant service culture.

Marriott International and W Hotels emphasize equal opportunity employment, celebrating cultural diversity, and providing a supportive community where associates thrive. Joining W Philadelphia means becoming part of a global team passionate about delivering excellence and embracing new people and experiences. Whether you are starting your career or looking to develop your skills further in a lively, forward-looking company, this position offers a platform to grow and succeed in the hospitality sector.