Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $7.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan

Job Description

W Austin is part of the renowned W Hotels brand, which operates under the global hospitality leader Marriott International. Located at 200 Lavaca St, Austin, Texas, W Austin offers an innovative and vibrant luxury hotel experience designed to ignite curiosity and expand guests' worlds. The hotel is known for its stylish design, contemporary art, and a dynamic atmosphere that makes every stay memorable. As part of Marriott International, W Austin not only delivers exceptional accommodations but also fosters a diverse and inclusive work environment where every associate’s unique background is valued and included. The company dedicates itself to equal opportunity employment and emphasizes fostering a culture that celebrates talents, culture, and experience diversity. Being in the Food and Beverage & Culinary category, W Austin prides itself on delivering not just food and drinks but a full cognizant guest experience that is both memorable and unique.

The Guest Service Expert role at W Austin is a non-management, full-time position primarily supporting the evening shift with a wage of $7.25 per hour. This role is crucial to ensuring a seamless guest dining experience, where service extends beyond basic food delivery to creating lasting memories through attentive and proactive engagement. Guest Service Experts are responsible for a wide range of tasks, including setting tables, communicating between the kitchen and guests, serving guests, and maintaining cleanliness in their work areas. This role demands a hands-on approach with physical requirements such as standing, walking, lifting, and reaching. Apart from delivering exceptional service, individuals in this role must adhere to company policies, maintain quality standards and present a professional appearance. The position offers the opportunity to work within a prestigious global hotel brand recognized for innovation and luxury service, which can be a foundational step in a hospitality career. Candidate development and inclusivity are central to W Austin's ethos, supporting career growth in a dynamic and fast-paced environment while contributing positively to guest experiences and business success.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year of related work experience
  • no supervisory experience
  • no licenses or certifications required

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year of related work experience
  • no supervisory experience
  • no licenses or certifications required

Job Duties

  • setting tables and preparing service areas
  • communicating with kitchen and other departments
  • interacting with and serving guests
  • cleaning work areas and supplies
  • managing menu information accurately
  • standing, sitting, or walking for extended periods
  • lifting and moving objects up to 25 pounds without assistance and 50 pounds with assistance

Job Criteria

Experience

Entry Level (1-2 years)


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