Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $22.69
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Disability insurance
Life insurance

Job Description

Sheraton Boston Hotel, located at 39 Dalton St, Boston, Massachusetts, is a distinguished name in the hospitality industry and a proud member of Marriott International. Known for its commitment to excellence and its vibrant location in Boston, the Sheraton offers guests a blend of luxury, comfort, and impeccable service. As part of the Marriott International family, Sheraton Boston is dedicated to fostering an inclusive work environment where diversity is celebrated and each team member's unique background and talents are valued. The hotel has built a strong reputation over decades as a welcoming destination, a true gathering place for both guests and employees alike. With a rich history dating back to 1937, Sheraton continues to represent a global community that champions meaningful connections and authentic experiences for all its patrons.

The Food and Beverage Server position at Sheraton Boston offers an exciting opportunity to become an integral part of this renowned hotel's service team. This full-time, non-management role involves serving food courses and alcoholic beverages to guests with professionalism and efficiency. The position requires setting tables according to event specifications and service standards, accurately recording orders using the MICROS system, and engaging with guests to answer menu questions and accommodate special dietary needs, allergies, and other requests. Communication with the kitchen is a core part of the role, ensuring smooth service through relaying important order details and managing expectations related to wait times and product availability.

In addition to serving and guest interaction, this role encompasses maintaining cleanliness of work areas, china, and glassware throughout shifts, performing closing duties like restocking and turning off lights, and handling payment transactions accurately. The role demands adherence to all company and safety policies, proactive communication of any unsafe conditions, and upholding a professional appearance and demeanor. This position also emphasizes the importance of creating a welcoming environment for guests, anticipating service needs, and supporting colleagues to meet team goals. Employees stand, walk, and carry items during shifts, requiring physical stamina and the ability to safely handle objects of varying weights.

Working at the Sheraton Boston Hotel means joining a global brand dedicated to personal growth and career development. The hourly pay for this role is $22.69, with additional tips eligible, making it a competitive opportunity in the Boston hospitality market. The company promotes equal employment opportunities without discrimination and is committed to an inclusive and supportive workplace culture. If you are a dedicated, guest-focused individual eager to deliver memorable service experiences, this Food and Beverage Server role at Sheraton Boston Hotel is an ideal stepping stone to elevate your career within Marriott International's esteemed portfolio of brands.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Ability to stand, sit, or walk for an extended period
  • Ability to move, lift, carry, push, pull objects weighing less than or equal to 25 pounds without assistance and objects weighing more with help
  • Ability to follow safety and security policies
  • Strong communication skills
  • Ability to maintain professional appearance and behavior
  • Ability to maintain confidentiality
  • Willingness to complete safety training and certifications
  • Availability to work full time

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience required
  • Ability to communicate clearly and professionally
  • Ability to follow safety and security policies
  • Capability to maintain cleanliness and organize work areas
  • Experience handling cash and processing payments
  • Strong interpersonal skills to engage with guests and team members
  • Ability to manage multiple tasks efficiently

Job Duties

  • Serve food courses and alcoholic beverages to guests
  • Set tables according to type of event and service standards
  • Answer questions on menu selections
  • Communicate with the kitchen regarding menu questions, length of wait, re-cook orders, and product availability
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Record transactions in MICROS system at time of order
  • Check in with guests to ensure satisfaction with each food course and/or beverage
  • Maintain cleanliness of work areas, china, glassware throughout the day
  • Complete closing duties including restocking items and turning off lights
  • Present accurate check to guest and process payment
  • Follow company and safety policies and procedures
  • Report accidents, injuries, and unsafe conditions to manager
  • Complete safety training and certifications
  • Ensure professional appearance and uniform
  • Maintain confidentiality of proprietary information
  • Welcome and acknowledge guests according to company standards
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Develop and maintain positive working relationships
  • Support team to reach common goals
  • Ensure adherence to quality expectations and standards
  • Read and verify information in various formats
  • Stand, sit, walk for extended periods
  • Move, lift, carry, push, pull objects weighing less than or equal to 25 pounds without assistance
  • Perform other reasonable duties as requested by supervisors

Job Criteria

Experience

Mid Level (3-7 years)


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