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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Disability insurance
Life insurance
Job Description
Sheraton Boston Hotel, located at 39 Dalton St, Boston, Massachusetts, is a distinguished name in the hospitality industry and a proud member of Marriott International. Known for its commitment to excellence and its vibrant location in Boston, the Sheraton offers guests a blend of luxury, comfort, and impeccable service. As part of the Marriott International family, Sheraton Boston is dedicated to fostering an inclusive work environment where diversity is celebrated and each team member's unique background and talents are valued. The hotel has built a strong reputation over decades as a welcoming destination, a true gathering place for both guests... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to stand, sit, or walk for an extended period
- Ability to move, lift, carry, push, pull objects weighing less than or equal to 25 pounds without assistance and objects weighing more with help
- Ability to follow safety and security policies
- Strong communication skills
- Ability to maintain professional appearance and behavior
- Ability to maintain confidentiality
- Willingness to complete safety training and certifications
- Availability to work full time
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to communicate clearly and professionally
- Ability to follow safety and security policies
- Capability to maintain cleanliness and organize work areas
- Experience handling cash and processing payments
- Strong interpersonal skills to engage with guests and team members
- Ability to manage multiple tasks efficiently
Job Duties
- Serve food courses and alcoholic beverages to guests
- Set tables according to type of event and service standards
- Answer questions on menu selections
- Communicate with the kitchen regarding menu questions, length of wait, re-cook orders, and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Record transactions in MICROS system at time of order
- Check in with guests to ensure satisfaction with each food course and/or beverage
- Maintain cleanliness of work areas, china, glassware throughout the day
- Complete closing duties including restocking items and turning off lights
- Present accurate check to guest and process payment
- Follow company and safety policies and procedures
- Report accidents, injuries, and unsafe conditions to manager
- Complete safety training and certifications
- Ensure professional appearance and uniform
- Maintain confidentiality of proprietary information
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Develop and maintain positive working relationships
- Support team to reach common goals
- Ensure adherence to quality expectations and standards
- Read and verify information in various formats
- Stand, sit, walk for extended periods
- Move, lift, carry, push, pull objects weighing less than or equal to 25 pounds without assistance
- Perform other reasonable duties as requested by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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