Server

W Austin is a dynamic and vibrant urban hotel located in the heart of downtown Austin, Texas. Known for its modern aesthetic, exceptional service, and lively atmosphere, W Austin caters to guests who seek a unique and memorable hospitality experience. Situated at 200 Lavaca Street, this property offers a blend of stylish design and local culture, making it a popular destination for both business and leisure travelers. As part of the globally recognized W Hotels brand under Marriott International, W Austin emphasizes innovation, creativity, and personalized guest care.

The role of Guest Service Expert at W Austin is a vital non-management position within the Food and Beverage & Culinary department. This full-time position favors candidates available during the evening shift and involves direct interaction with guests to enhance their dining experience. The Guest Service Expert is responsible not only for executing specific job duties such as setting tables and communicating with kitchen staff but also for creating an engaging atmosphere where each interaction feels personalized and welcoming.

This position involves hands-on work requiring physical activity such as standing, walking across various surfaces, lifting up to 25 pounds independently and 50 pounds with assistance, and performing movements like bending, twisting, and stooping. The role demands a commitment to maintaining a safe and clean work environment, adhering to company policies, and upholding high standards of professional appearance and communication. The hourly pay rate for this position is $7.25, reflecting the entry-level nature of the job but also offering individuals an opportunity to grow within the hospitality industry.

The Guest Service Expert serves as a frontline ambassador of W Austin’s commitment to an elevated guest experience, ensuring every meal service is more than just food and drinks but a part of a memorable occasion. Whether interacting with guests, supporting kitchen coordination, or maintaining the service area, this role calls for enthusiasm, attention to detail, and a proactive attitude to deliver superior customer service. The company values individuals who take initiative and pride in contributing to a team dedicated to excellence and guest satisfaction.

In summary, working at W Austin as a Guest Service Expert offers the opportunity to engage with a diverse clientele in a lively setting, develop valuable skills in hospitality and customer service, and be part of an internationally recognized hotel brand. This position is well-suited for individuals seeking full-time employment who are motivated to create positive guest experiences and uphold the high standards of a quality hospitality environment.