Server

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

competitive pay

Training and Development

Job Description

IHOP, a renowned global restaurant brand specializing in breakfast, brunch, and casual dining, is dedicated to providing exceptional guest experiences through prompt, efficient, and courteous service. Founded in 1958, IHOP has grown to become a household name known for its wide variety of delicious pancakes, waffles, omelets, and other classic American dishes. With locations across the United States and beyond, IHOP prides itself on creating welcoming environments where families and friends can gather to enjoy quality food and friendly service. The Omaha, NE IHOP location at 12423 W Center Road operates within this tradition, striving to deliver the high standards of service that the brand is known for.

The role offered at this IHOP location is that of a Restaurant Server, a vital position responsible for ensuring a memorable dining experience for every guest. This position involves greeting guests, seating them promptly, taking and serving food and beverage orders accurately, and providing attentive customer service throughout the meal. The server is expected to maintain cleanliness by clearing dishes and resetting tables efficiently while adhering to IHOP's rigorous Standard Operating Procedures (SOP). This role requires the ability to communicate effectively with guests and team members, handle guest complaints diplomatically, and promote a positive atmosphere within the dining area.

The Server will be trained to execute the Service Success Steps as outlined in IHOP's SOP to guarantee consistent quality and satisfaction. Knowledge of menu items, terminology, and plating standards is essential to confidently interact with guests and ensure their needs are met. Additionally, servers are responsible for managing cash controls and following health, sanitation, and safety protocols at all times. This position demands physical stamina as it involves standing, walking, and occasionally lifting up to 25 pounds, along with performing various cleaning tasks to maintain the dining space's appearance.

Working at IHOP offers more than just a job; it provides an opportunity to be part of a friendly and professional team that values collaboration and respect. Employees are encouraged to develop their skills through IHOP training courses and grow within the company. The work environment, while dynamic, supports a culture of inclusion and accountability, ensuring each team member contributes to creating outstanding guest experiences. Though prior experience as a server is preferred, IHOP welcomes individuals who are eager to learn and provide excellent service, making this a great option for those starting their career in the hospitality industry or seeking rewarding part-time or full-time employment.

Overall, this position at IHOP Omaha represents a chance to work in a vibrant, guest-focused restaurant atmosphere with a respected brand. It offers opportunities to sharpen customer service skills, work collaboratively with a supportive team, and contribute to the success of a beloved community restaurant. Employment type and salary details are based on company standards and market rates, with competitive compensation and potential for advancement within IHOP's extensive network.

Job Requirements

Ability to read and comprehend instructions, correspondence, and memos
Ability to write guest checks and simple correspondence
Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed but uninvolved instructions
Completion of IHOP training coursework as assigned
Ability to handle physical demands including standing, walking, stooping, kneeling, crouching, crawling, and occasionally lifting up to 25 pounds
Willingness to comply with health, sanitation, and safety guidelines

Job Qualifications

Prior experience or training is desired but may not be required
Ability to read and comprehend instructions, correspondence, and memos
Ability to write guest checks and simple correspondence
Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed but uninvolved instructions
Completion of IHOP training coursework as assigned

Job Duties

Develop and maintain professional functional working relationships with IHOP employees and guests
Execute the Service Success Steps per the IHOP SOP to ensure a high-quality guest experience
Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return
Communicate guest food orders and service requests in an accurate and timely manner
Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge
Comply with SOP methods in regard to guest checks and maintaining cash control
Stock and rotate all needed supplies in the service areas and dining room
Comply with all local and SOP health, sanitation, and safety guidelines
Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave
Perform all cleaning duties according to posted cleaning charts
Comply with IHOP uniform and appearance standards per SOP guidelines
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor