Server

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

competitive pay

Training and Development

Job Description

IHOP, a renowned global restaurant brand specializing in breakfast, brunch, and casual dining, is dedicated to providing exceptional guest experiences through prompt, efficient, and courteous service. Founded in 1958, IHOP has grown to become a household name known for its wide variety of delicious pancakes, waffles, omelets, and other classic American dishes. With locations across the United States and beyond, IHOP prides itself on creating welcoming environments where families and friends can gather to enjoy quality food and friendly service. The Omaha, NE IHOP location at 12423 W Center Road operates within this tradition, striving to deliver the high standards... Show More

Job Requirements

Ability to read and comprehend instructions, correspondence, and memos
Ability to write guest checks and simple correspondence
Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed but uninvolved instructions
Completion of IHOP training coursework as assigned
Ability to handle physical demands including standing, walking, stooping, kneeling, crouching, crawling, and occasionally lifting up to 25 pounds
Willingness to comply with health, sanitation, and safety guidelines

Job Qualifications

Prior experience or training is desired but may not be required
Ability to read and comprehend instructions, correspondence, and memos
Ability to write guest checks and simple correspondence
Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed but uninvolved instructions
Completion of IHOP training coursework as assigned

Job Duties

Develop and maintain professional functional working relationships with IHOP employees and guests
Execute the Service Success Steps per the IHOP SOP to ensure a high-quality guest experience
Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return
Communicate guest food orders and service requests in an accurate and timely manner
Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge
Comply with SOP methods in regard to guest checks and maintaining cash control
Stock and rotate all needed supplies in the service areas and dining room
Comply with all local and SOP health, sanitation, and safety guidelines
Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave
Perform all cleaning duties according to posted cleaning charts
Comply with IHOP uniform and appearance standards per SOP guidelines
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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