Server

Reveille Management LLC is an independently owned and operated franchisee of Denny's with restaurants located across multiple states including Indiana, New York, Ohio, Kentucky, and Illinois. As a franchisee, Reveille Management is committed to upholding the high standards and brand reputation established by Denny's, a beloved and well-known full-service restaurant chain that has served millions of guests nationwide. Denny's is famous for its commitment to quality food, exceptional customer service, and a welcoming dining environment that caters to a wide range of guests including families, individuals, and groups seeking a casual dining experience. The company values teamwork, diversity, and delivering a consistent positive experience to every guest.

The role of Server within Reveille Management's Denny's restaurants is essential in creating a memorable guest visit through friendly, efficient, and courteous service. Reporting directly to the General Manager and Restaurant Manager, the Server's primary responsibility is to greet, seat, and attend to guests, ensuring every aspect of their dining experience meets or exceeds expectations. This role is vital in driving customer satisfaction and retention by connecting with guests, suggesting menu items to enhance their visit, accurately taking and delivering orders, and handling payments following safe cash procedures. Servers play a key role in the overall restaurant operations by collaborating with other service personnel and assisting wherever needed.

A Server at Denny's must demonstrate a strong sense of urgency while providing service to maintain efficiency and meet service cycle timing standards. This includes immediate guest greetings, proper seating arrangements, and attentiveness throughout the dining experience. Responsibilities also encompass maintaining product and menu knowledge to perform suggestive selling techniques that contribute to meeting guest check average targets. Servers prepare certain beverages and some appetizers, salads, and desserts, ensuring all orders are complete and presented to the customer with care. This position demands attention to detail and a focus on guest comfort and satisfaction.

Beyond guest interaction, the Server is tasked with safety and cleanliness in the dining area, promptly clearing and resetting tables, and completing side work including deep cleaning as assigned. The Server must adhere strictly to Denny's brand standards and internal policies, demonstrating professionalism in uniform and grooming, as well as telephone etiquette for handling "to go" orders. Physical requirements include the ability to lift and carry supplies, stand and walk throughout shifts, and operate point of sale systems efficiently. The working environment may present loud settings and exposure to cleaning chemicals, requiring servers to maintain awareness and follow health and safety regulations.

The ideal candidate possesses excellent communication skills in English, is dependable, has basic math skills, and values diversity and teamwork. Flexibility in scheduling to work holidays, nights, and weekends is necessary. This role offers an engaging opportunity to be part of a respected franchise committed to quality and guest satisfaction, with an emphasis on equality and inclusive workplace standards.