Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $11.41
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf is a renowned hospitality company specializing in providing engaging and family-friendly resort experiences. Known for their exceptional indoor water parks, vibrant entertainment options, and welcoming atmosphere, Great Wolf has established itself as a leader in the vacation resort industry. The company prioritizes a culture of learning, inclusivity, and wellness, which makes it an excellent place for individuals who are eager to grow their careers and contribute to memorable guest experiences. Hiring is immediate with options that embrace full-time, part-time, and flexible schedules to accommodate diverse lifestyle needs. Employees enjoy a supportive environment where continuous learning is encouraged through Great Wolf University, offering on-the-job training, functional skill development, and leadership programs to all team members. The workplace culture also promotes health and well-being with a holistic wellness program and an Employee Assistance Program designed to support both personal and professional needs. Diversity and inclusion are at the heart of Great Wolf's philosophy through initiatives that celebrate uniqueness and foster a sense of belonging among employees. The Server role at Great Wolf is a customer-facing position that plays a vital part in enhancing the guest experience by efficiently taking food and beverage orders, serving meals, and handling transactions in an engaging and courteous manner. Servers are expected to be knowledgeable about menu items, including chef specials and beverage offerings, and are responsible for accurately communicating guest orders to the kitchen and bar teams. A thorough understanding of dietary restrictions and customer preferences is essential to accommodate all guests effectively. The position demands excellent multitasking skills as servers manage order progression, ensure timely delivery, and maintain immaculate table settings throughout the dining experience. Servers also handle payment processing and safeguard the establishment by strictly adhering to sanitation, safety, and alcohol regulations. This role offers an excellent opportunity for those looking to gain valuable hospitality experience, advance professionally through various training and educational initiatives, and become part of a vibrant and supportive community. The pay rate starts at $11.41 per hour providing a competitive wage supplemented by a comprehensive compensation package that includes bonuses, paid time off, and exclusive perks. With Great Wolf’s emphasis on flexible scheduling, comprehensive benefits, and a positive work environment, this server position is ideal for individuals seeking a dynamic, rewarding career path within a respected hospitality brand.

Job Requirements

  • Some High School education or equivalent
  • basic mathematical skills as they apply to cash handling
  • must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed
  • successful completion of criminal background check and drug screen

Job Qualifications

  • Some High School education or equivalent
  • basic mathematical skills as they apply to cash handling
  • previous server experience
  • prior experience with Point-of-Sale (POS) technology
  • proven teamwork
  • projects professional image that inspires trust and confidence
  • enthusiastic and positive energy

Job Duties

  • Help patrons select food and beverages by presenting menu
  • offer cocktails and appetizers
  • suggest courses
  • explain the chef's specialties
  • identify appropriate wines
  • answer food preparation questions and understand customer's special needs and/or dietary restrictions
  • Transmit orders to bar and kitchen by recording patrons' choices
  • identify patrons' special dietary needs and special requests
  • Keep kitchen staff informed by noting timing of meal progression
  • Serve orders by picking up and delivering patrons' choices from bar and kitchen including accompaniments and condiments from service bars, as requested
  • Respond to additional patron requirements by inquiring of needs
  • observing dining process
  • Maintain table setting by removing courses as completed
  • replenishing utensils
  • refilling water glasses
  • being alert to patron spills or other special needs
  • Obtain revenues by totaling charges
  • issue bill
  • accept payment
  • deliver bill and payment to host person
  • return change or credit card and signature slip to patrons
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Job Criteria

Experience

Entry Level (1-2 years)


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