Server

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences. As a premier hotel company, Marriott operates a diverse portfolio of properties, ranging from luxurious resorts to boutique hotels, ensuring that every traveler finds a unique and memorable stay. Among its distinguished brands, the Autograph Collection stands out as a carefully curated grouping of four and five-star independent hotels. Each Autograph Collection hotel is selected for its distinct personality, originality, and ability to offer guests a bold and individualized travel experience. This brand attracts The Individualist – guests who view travel as a personal narrative and seek more than just a place to rest but an opportunity to engage with authentic and extraordinary environments.

At Marriott International, inclusivity and diversity are core values. The company fosters an equitable work environment where every associate’s unique backgrounds and experiences are valued and celebrated. Marriott is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status, which underscores its dedication to creating a fair and respectful workplace for all.

The open position is for a Guest Service Expert at an Autograph Collection hotel, a role that is integral to Marriott’s mission of crafting exceptional guest experiences. This is a dynamic and customer-facing role within the hospitality and food service sector, focused on ensuring that every guest's visit is memorable for all the right reasons. Unlike typical service jobs that focus solely on the transactional aspect of dining, the Guest Service Expert’s role is to elevate the guest experience by delivering attentive, proactive, and thoughtful service.

A Guest Service Expert is responsible for a broad spectrum of tasks designed to create a seamless dining experience. This includes setting tables, effectively communicating with kitchen staff, and engaging with guests to anticipate and fulfill their needs. Additionally, maintaining cleanliness of work areas and supplies is crucial to uphold both safety and quality standards. The role demands physical stamina as it involves extended periods of standing, walking, and maneuvering over various surfaces, as well as the ability to move, lift, and carry items, sometimes up to 50 pounds with assistance. This physical aspect underscores the hands-on and fast-paced nature of the job.

Beyond the practical duties, the Guest Service Expert embodies Marriott’s high standards for professionalism. This includes adhering to company policies and procedures, maintaining a neat and professional appearance, and communicating clearly and courteously with guests and colleagues alike. The position is well suited to individuals who are motivated, detail-oriented, and passionate about hospitality, offering an excellent entry point into the hotel and food service industry.

Marriott International encourages personal and professional growth, inviting all associates to 'be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.' The Guest Service Expert position offers the opportunity to develop valuable skills in customer service, teamwork, and operational excellence while contributing to the high standards that define the Marriott experience. This role typically requires a high school diploma or equivalent, and though prior experience is not mandatory, enthusiasm and a willingness to learn are essential.

In summary, joining Marriott International as a Guest Service Expert means becoming part of a reputable global company dedicated to excellence, hospitality, and diversity. It offers a meaningful job where every interaction with a guest counts, and where being proactive, service-oriented, and professional helps build unforgettable travel experiences.