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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $20.74
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
flexible schedules
Career development opportunities
Job Description
Choice Hotels International, Inc. (NYSE: CHH) stands as a global leader in the lodging franchising industry, boasting a presence that spans more than 7,400 hotels and over 625,000 rooms across 45 countries and territories. Positioned as a challenger in the upscale segment, while maintaining a stronghold in midscale and extended stay sectors, Choice Hotels offers a diverse portfolio of 22 brands. These brands range from full-service upper upscale properties to economy and extended stay options, designed to cater to a broad spectrum of travelers' preferences and occasions. Choice’s commitment to value creation extends beyond its franchise owners and shareholders to... Show More
Job Requirements
- high school diploma or GED required
- two years of experience in a similar position within an upscale environment preferred
- basic reading, writing and arithmetic skills
- must be at least 21 years old to serve alcohol
- excellent customer service skills required
- willing to work flexible schedule including weekends and holidays
- ability to relate to all levels of guests and management
- must possess strong team spirit
- ability to lift up to 25 pounds regularly and up to 75 pounds occasionally
- ability to maneuver up to 150 pounds occasionally
- able to set up and take down tables, chairs, stages and other banquet fixtures
- ability to push and pull carts weighing up to 200 pounds occasionally
- ability to stand for extended periods constantly
Job Qualifications
- high school diploma or GED
- two years of experience in a similar position within an upscale environment preferred
- basic skills in reading, writing and arithmetic
- excellent customer service skills
- ability to relate to all levels of guests and management
- strong team spirit
- must be at least 21 years old to serve alcohol
- willingness to work a flexible schedule including weekends and holidays
Job Duties
- ensure proper set up of tables in the lounge
- inspect linen, silver, china and other items prior to use
- take customer orders and provide suggestions for beverages and food
- report beverage orders to bartenders and ensure drinks are garnished before serving
- coordinate service with other servers and chef
- serve food and beverages to guests and refill beverages as needed
- remove dirty glasses, linens and dishes from lounge area
- respond to customer requests and complaints
- clean lounge area during and after events
- adhere to legal and company policies and standards
- understand and follow laws and guidelines for beverage service
- close out customer bills applying cash and credit cards according to procedures
- create 100% guest satisfaction by providing genuine hospitality and exceeding guest expectations
- give personal attention, take responsibility and use teamwork
- listen, apologize with empathy, find solutions and follow through when resolving guest problems
- provide ongoing genuine hospitality and teamwork
- notice when guests are not satisfied and use judgment to ensure satisfaction
- perform other duties as required by management to provide 100% guest satisfaction and genuine hospitality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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