Server

Ruth's Chris Steak House is a renowned franchise group with nine locations across North Carolina, Maryland, and New Jersey. Known for its high-quality steaks and exceptional dining experience, the company focuses on delivering top-notch service to guests in a refined yet welcoming environment. As part of a respected hospitality brand, Ruth's Chris Steak House emphasizes team collaboration, positive guest interactions, and maintaining high standards in both food and service presentation. The company values employees who exhibit professionalism and a commitment to enhancing the overall dining experience, making it a prominent employer in the hospitality industry.

This job opportunity is ideal for individuals eager to join a dynamic front-of-house (FOH) team in either a full-time or part-time capacity. The position centers around providing exceptional guest service in compliance with the company’s service standards and procedures. Candidates will be expected to adhere to uniform policies, exhibit positive personal hygiene, and maintain cleanliness during their shifts. Each team member receives a station assignment at the start of their work shift and is responsible for performing all opening and closing duties as assigned by the Manager on Duty (MOD).

The core of this role lies in practicing effective teamwork and communicating guest concerns promptly to management to ensure satisfaction. As a front-of-house employee, maintaining a comprehensive understanding of the training packet content is critical to performing one’s duties successfully. Hosts will greet guests promptly, provide knowledgeable answers regarding menu items and beverages, and practice thoughtful salesmanship to enhance the dining ambiance without encouraging over-ordering. Mastery of order-taking processes through company systems like the RCSH Sequence of Service and Pivot Point is essential, as is the accurate use of computer terminals to input orders and coordinate with the kitchen.

The role also demands vigilance in ensuring the timely delivery and proper presentation of food and beverages, including personally serving all entrée items. Staff members will observe guests throughout their meal to anticipate needs and respond quickly to any issues. Maintaining cleanliness and organization of tables and stations according to Ruth's Chris standards is integral throughout the dining experience.

Given the nature of the hospitality business, the ability to work nights, weekends, and holidays is required. Applicants must have at least two years of prior server experience to meet the expectations of the role adequately. Compensation includes a base pay rate of $2.13 per hour supplemented by tips, reflecting the customary wage structure in the dining industry.

Benefits include health, dental, and vision insurance, 401(k) matching, and employee discounts, contributing to a supportive work environment. Ruth’s Chris Steak House welcomes candidates with no prior educational requirements but seeks individuals dedicated to providing high-quality service and contributing to a positive team culture. The work location is on-site, ensuring direct engagement in the restaurant's vibrant atmosphere and real-time guest service.