Server

Chattanooga, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $9.75 - $16.50

Work Schedule

Flexible

Benefits

competitive salary

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401k with employer match

Paid PTO

Uniforms Provided

team member hotel discount program

Job Description

Ascent Hospitality is a distinguished hospitality company known for its expansive portfolio of hotels and a promising pipeline of new properties and acquisitions. What truly sets Ascent Hospitality apart is its foundational commitment to people rather than just numbers. The company deeply values the culture it has cultivated, which aims to create memorable experiences for both its dedicated team members and cherished guests. The organization's culture emphasizes unity and collaboration, seeking individuals who are eager to work collectively toward shared goals. Ascent Hospitality believes that a strong team environment fosters growth, satisfaction, and exceptional service delivery, which translates into unforgettable guest experiences. The company is dedicated to developing leadership that embodies passion, empathy, and effective communication, along with the ability to adapt to challenges and drive positive change within the hospitality industry.

Currently, Ascent Hospitality is inviting applications for a Server position within their vibrant hospitality team. This role is integral to the seamless functioning of their dining service, as the Server is the primary point of contact for guests entering the restaurant. The Server's responsibilities include warmly welcoming guests, ensuring their comfort, and providing prompt and professional food and beverage service. This role requires adherence to a daily schedule, meticulous preparation, and maintenance of the restaurant environment, as well as consistently delivering outstanding guest service. The Server must demonstrate thorough knowledge of menu items and maintain all brand standards related to food, beverage, and service. Ascent Hospitality fosters a supportive atmosphere where Servers can thrive, equipped with ongoing training and opportunities to cultivate their hospitality skills. This position demands excellent communication skills, a proactive guest service attitude, and the ability to work effectively both independently and as part of a team. The company offers a competitive salary and comprehensive benefits package, emphasizing its commitment to supporting and rewarding its employees. By joining Ascent Hospitality as a Server, candidates will become part of a dynamic team dedicated to excellence in hospitality and guest satisfaction.

Job Requirements

Must be able to understand, read, write and speak English above a basic level to effectively communicate with Team Members and Guests
Must maintain a neat and professional appearance upholding Company appearance standards at all times
Must be able to apply commonsense understanding in carrying out instructions
Must be able to comply in standardized situations with only occasional or no variation
Must be available to work flexible shifts including Holidays
Must be able to work without constant supervision
Must be able to work well as a part of a team
Must be engaging with all guest throughout meal periods
responding to guest and Team Members as required

Job Qualifications

High school diploma or equivalent
Six months customer service, hotel or restaurant experience preferred but not required
Must have excellent customer service skills
Must obtain TIPS certification within 30 days if not certified
Must have excellent interpersonal and communication skills with a strong customer/client focus

Job Duties

Greet all guest with eye contact and a warm welcome as they enter the dining area
Maintain a proactive guest service approach at all times
Assist with seating guests as needed (in the absence of the hostess)
Provide fast, friendly professional and responsive customer service to hotel & restaurant guest & staff
Serve food and beverage in accordance with standards and in a professional courteous manner
Maintain knowledge of all menu items and composition
Adhere to all Brand Standards regarding Food and Beverage and Service
Assist with the set up and cleanliness of the Restaurant
Assist with clearing and set-up of tables
Assist with restocking of supplies as needed
Communicate effectively with Management and other Team Members
Use Point of Sale (POS) system as required
Perform other duties assigned by supervisor/ manager
Perform special daily projects assigned by supervisor/ manager