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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.75 - $16.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
City Winery is a unique and dynamic hospitality destination that seamlessly blends wine, food, and live entertainment to offer an unparalleled cultural experience. Established in 2008 by music industry veteran and visionary Michael Dorf, City Winery has grown into an iconic brand celebrated nationwide for its exceptional live music performances, award-winning, locally produced wines, and delectable cuisine. Our venues provide an intimate and sophisticated atmosphere where guests can immerse themselves in a truly immersive blend of culinary arts, wine education, and live music. City Winery is more than a restaurant or concert hall; it is a vibrant community hub fostering... Show More
Job Requirements
- 2+ years experience as a Server in a fast-paced, high-volume service environment
- strong work ethic
- team player
- exceptional guest service skills
- ability to consistently deliver high-quality guest experiences
- ability to exceed guest expectations
- effective communication and interpersonal skills
- aptitude to resolve problems
- ability to execute professional guest service experience
- ability to navigate venue conditions including tight spaces, dark room, and loud environment
- ability to handle all guests with composure and hospitality
- polished presentation
- ability to work independently and as part of a team
- fluency in English including reading, writing, communicating, basic business mathematics, and POS operation
- ability to work flexible schedule including days, nights, weekends, and holidays
- ability to perform physical requirements of the role including standing and walking for entire shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds
Job Qualifications
- 2+ years experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- strong work ethic, team player, and exceptional guest service skills
- ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
- effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests
- aptitude to resolve problems
- ability to execute professional guest service experience
- ability to navigate venue conditions, including tight spaces, dark room and loud environment
- ability to handle all guests with composure and hospitality
- polished presentation
- ability to work both independently and in a team environment
- must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end
- upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand
- check tables throughout service times for guest satisfaction, resolve guest complaints
- adhere to Steps of Service and maintain brand standards every shift
- maintain a clean, neat and well-groomed appearance
- complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms
- maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
- follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages
- handle payment transactions and maintain accurate cash drawer
- adhere to and abide by cash handling procedures as per Company standards
- attend training courses, tastings, meetings, as needed
- maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
- follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
- perform all other reasonably assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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