Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.75 - $16.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
City Winery is a unique and dynamic hospitality destination that seamlessly blends wine, food, and live entertainment to offer an unparalleled cultural experience. Established in 2008 by music industry veteran and visionary Michael Dorf, City Winery has grown into an iconic brand celebrated nationwide for its exceptional live music performances, award-winning, locally produced wines, and delectable cuisine. Our venues provide an intimate and sophisticated atmosphere where guests can immerse themselves in a truly immersive blend of culinary arts, wine education, and live music. City Winery is more than a restaurant or concert hall; it is a vibrant community hub fostering creativity, connection, and memorable experiences.
At City Winery, we pride ourselves on delivering the highest level of hospitality through a curated combination of amenities including a fully functioning winery, intimate concert spaces, food and wine classes, private event hosting capabilities, and fine dining. This unique mix caters to an upscale clientele of foodies and cultural enthusiasts seeking an authentic wine country experience transported right into the heart of the city. Our commitment to sustainability and quality craftsmanship is evident in our wine production, which consistently receives top ratings, reflecting our dedication to excellence across all facets of our operation.
We are currently offering a rare opportunity for a Server to join our dedicated team, playing a pivotal role in shaping our guests' experiences from the moment they interact with City Winery until their departure. The Server position is integral to our mission of delivering exceptional guest service by ensuring that every visitor receives attentive, knowledgeable, and friendly care. This role demands passion for hospitality, proficiency in multitasking within a fast-paced, high-volume environment, and the ability to maintain composure and professionalism amidst dynamic and often challenging conditions.
Servers at City Winery are responsible for managing guest interactions, including taking orders, serving exquisite food and beverages, processing transactions accurately, and being proactive in anticipating guest needs. The role requires deep knowledge of our menu, ingredients, preparation methods, and allergen information, enabling servers to communicate effectively and confidently with guests. Moreover, Servers are expected to embody the City Winery brand, culture, and philosophy in every aspect of their work, maintaining cleanliness, adherence to safety and health regulations, and a polished appearance.
As a valued member of our team, you will have opportunities to engage in continuous learning through ongoing trainings, tastings, and meetings designed to deepen your understanding of our offerings and enhance your skills. We emphasize a collaborative team environment where exceptional communication and interpersonal skills are essential. City Winery is committed to creating an inclusive workplace that respects diversity and promotes equal employment opportunities.
This position offers flexible scheduling, including the ability to work days, nights, weekends, and holidays, reflecting the nature of our live music and hospitality business. Physical stamina is a requirement, as the role involves standing and walking for the entire shift, as well as lifting and carrying items up to 50 pounds. If you are passionate about creating memorable guest experiences, thrive in a vibrant cultural setting, and want to contribute to a pioneering hospitality brand, City Winery welcomes your application.
At City Winery, we pride ourselves on delivering the highest level of hospitality through a curated combination of amenities including a fully functioning winery, intimate concert spaces, food and wine classes, private event hosting capabilities, and fine dining. This unique mix caters to an upscale clientele of foodies and cultural enthusiasts seeking an authentic wine country experience transported right into the heart of the city. Our commitment to sustainability and quality craftsmanship is evident in our wine production, which consistently receives top ratings, reflecting our dedication to excellence across all facets of our operation.
We are currently offering a rare opportunity for a Server to join our dedicated team, playing a pivotal role in shaping our guests' experiences from the moment they interact with City Winery until their departure. The Server position is integral to our mission of delivering exceptional guest service by ensuring that every visitor receives attentive, knowledgeable, and friendly care. This role demands passion for hospitality, proficiency in multitasking within a fast-paced, high-volume environment, and the ability to maintain composure and professionalism amidst dynamic and often challenging conditions.
Servers at City Winery are responsible for managing guest interactions, including taking orders, serving exquisite food and beverages, processing transactions accurately, and being proactive in anticipating guest needs. The role requires deep knowledge of our menu, ingredients, preparation methods, and allergen information, enabling servers to communicate effectively and confidently with guests. Moreover, Servers are expected to embody the City Winery brand, culture, and philosophy in every aspect of their work, maintaining cleanliness, adherence to safety and health regulations, and a polished appearance.
As a valued member of our team, you will have opportunities to engage in continuous learning through ongoing trainings, tastings, and meetings designed to deepen your understanding of our offerings and enhance your skills. We emphasize a collaborative team environment where exceptional communication and interpersonal skills are essential. City Winery is committed to creating an inclusive workplace that respects diversity and promotes equal employment opportunities.
This position offers flexible scheduling, including the ability to work days, nights, weekends, and holidays, reflecting the nature of our live music and hospitality business. Physical stamina is a requirement, as the role involves standing and walking for the entire shift, as well as lifting and carrying items up to 50 pounds. If you are passionate about creating memorable guest experiences, thrive in a vibrant cultural setting, and want to contribute to a pioneering hospitality brand, City Winery welcomes your application.
Job Requirements
- 2+ years experience as a Server in a fast-paced, high-volume service environment
- strong work ethic
- team player
- exceptional guest service skills
- ability to consistently deliver high-quality guest experiences
- ability to exceed guest expectations
- effective communication and interpersonal skills
- aptitude to resolve problems
- ability to execute professional guest service experience
- ability to navigate venue conditions including tight spaces, dark room, and loud environment
- ability to handle all guests with composure and hospitality
- polished presentation
- ability to work independently and as part of a team
- fluency in English including reading, writing, communicating, basic business mathematics, and POS operation
- ability to work flexible schedule including days, nights, weekends, and holidays
- ability to perform physical requirements of the role including standing and walking for entire shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds
Job Qualifications
- 2+ years experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- strong work ethic, team player, and exceptional guest service skills
- ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
- effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests
- aptitude to resolve problems
- ability to execute professional guest service experience
- ability to navigate venue conditions, including tight spaces, dark room and loud environment
- ability to handle all guests with composure and hospitality
- polished presentation
- ability to work both independently and in a team environment
- must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end
- upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand
- check tables throughout service times for guest satisfaction, resolve guest complaints
- adhere to Steps of Service and maintain brand standards every shift
- maintain a clean, neat and well-groomed appearance
- complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms
- maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
- follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages
- handle payment transactions and maintain accurate cash drawer
- adhere to and abide by cash handling procedures as per Company standards
- attend training courses, tastings, meetings, as needed
- maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
- follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
- perform all other reasonably assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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