Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $7.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional Development
diversity and inclusion programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to excellence, innovation, and inclusivity. As a multinational company with a vast portfolio of hotel brands, including the vibrant and luxury-oriented W Hotels, Marriott focuses on creating memorable experiences for its guests worldwide. With a strong dedication to diversity and equal opportunity employment, Marriott fosters a welcoming work environment where associates from all walks of life are valued, encouraged, and empowered to bring their unique talents to the table. The company promotes a culture that celebrates the diverse backgrounds, cultures, and perspectives of its employees, recognizing that this richness fuels creativity, innovation, and superior customer service. W Hotels, a part of Marriott International’s portfolio, is known for reinventing the norms of luxury hospitality by delivering cutting-edge, contemporary experiences that ignite curiosity and expand the horizons of its guests. It operates with a dynamic service philosophy called Whatever/Whenever, emphasizing extraordinary, personalized service tailored to the passions and needs of guests in an energetic and stylish setting.
The Guest Service Expert role at Marriott International, specifically within W Hotels, is designed for individuals passionate about providing exceptional customer service that goes far beyond routine food and beverage duties. The Guest Service Expert is pivotal in weaving the unique and memorable guest experience that W Hotels aims to deliver. This role is not merely about serving meals; it's about creating an atmosphere where dining and service become part of an unforgettable experience. Such a position involves multifunctional responsibilities including setting tables with precision, communicating effectively with kitchen staff, interacting warmly and professionally with guests, and maintaining cleanliness and order of the work environment and supplies. Guest Service Experts function as the frontline ambassadors of the hotel's brand and quality standards, ensuring that service delivery is seamless and highly engaging. To excel in this role, employees must be proactive, detail-oriented, and capable of managing multiple tasks simultaneously in a fast-paced environment while adhering to a code of conduct that prioritizes safety, quality, and professionalism. Physical stamina and agility are essential since the role requires standing, walking, and moving across different surfaces for extended periods, as well as handling light to moderate lifting tasks safely. Marriott International offers this position as part of an equal opportunity employment initiative, inviting candidates from all backgrounds to join and contribute to an inspiring workplace. The position demands a high school diploma or equivalent, but offers a valuable entry point into the hospitality industry with opportunities for growth and personal development. Joining Marriott as a Guest Service Expert means becoming part of a global team that values innovation and original thinking and provides a platform where individuals can do their best work, discover their purpose, and belong to a vibrant community committed to excellence and guest satisfaction.
The Guest Service Expert role at Marriott International, specifically within W Hotels, is designed for individuals passionate about providing exceptional customer service that goes far beyond routine food and beverage duties. The Guest Service Expert is pivotal in weaving the unique and memorable guest experience that W Hotels aims to deliver. This role is not merely about serving meals; it's about creating an atmosphere where dining and service become part of an unforgettable experience. Such a position involves multifunctional responsibilities including setting tables with precision, communicating effectively with kitchen staff, interacting warmly and professionally with guests, and maintaining cleanliness and order of the work environment and supplies. Guest Service Experts function as the frontline ambassadors of the hotel's brand and quality standards, ensuring that service delivery is seamless and highly engaging. To excel in this role, employees must be proactive, detail-oriented, and capable of managing multiple tasks simultaneously in a fast-paced environment while adhering to a code of conduct that prioritizes safety, quality, and professionalism. Physical stamina and agility are essential since the role requires standing, walking, and moving across different surfaces for extended periods, as well as handling light to moderate lifting tasks safely. Marriott International offers this position as part of an equal opportunity employment initiative, inviting candidates from all backgrounds to join and contribute to an inspiring workplace. The position demands a high school diploma or equivalent, but offers a valuable entry point into the hospitality industry with opportunities for growth and personal development. Joining Marriott as a Guest Service Expert means becoming part of a global team that values innovation and original thinking and provides a platform where individuals can do their best work, discover their purpose, and belong to a vibrant community committed to excellence and guest satisfaction.
Job Requirements
- high school diploma or g e d equivalent
- less than 1 year related work experience
- no supervisory experience
- ability to stand, walk, or move extensively during shifts
- capability to move, lift, carry, push, and pull objects up to 25 pounds without assistance and up to 50 pounds with assistance
- willingness to follow company policies and ensure professional appearance
- strong communication skills
- adherence to quality and safety standards
Job Qualifications
- high school diploma or g e d equivalent
- less than 1 year of related work experience
- no supervisory experience
- excellent communication and interpersonal skills
- ability to work standing or moving for extended periods
- basic knowledge of food service and hospitality preferred
- ability to handle physical tasks including lifting up to 25 pounds
Job Duties
- set tables meticulously to prepare for guest dining
- communicate orders and requests accurately with kitchen staff
- interact with guests in a friendly and professional manner
- serve food and beverages ensuring timely and courteous delivery
- maintain cleanliness and organization of work areas and supplies
- handle transactions efficiently as part of the guest experience
- adhere to safety protocols and company policies consistently
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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