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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
This position is within the hospitality industry, specifically in a hotel environment that provides a high level of personalized guest services through a concierge lounge. Hotels are critical hubs in the travel and tourism sector, offering comfort, convenience, and memorable experiences. The concierge lounge serves as a signature area dedicated to welcoming guests warmly and assisting them throughout their stay, ensuring their needs are met promptly and efficiently. Working in this role provides the opportunity to contribute to the guest experience by acting as a vital point of contact between guests and various hotel departments, facilitating reservations, delivering special requests,... Show More
Job Requirements
- High work ethic and self-initiative
- Ability to stand and walk for extended periods of time
Job Qualifications
- Strong communication skills verbal and written
- Proven customer service skills including ability to be resourceful and creative
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Focus and maintain attention to tasks and complete work assignments on time despite frequent interruptions
Job Duties
- Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival
- Act as a liaison between guests and hotel departments by making reservations and following up on special requests
- Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services
- Clean concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces
Job Criteria
Experience
No experience required
Job Location
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