Server

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $2.23 - $9.98

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K contribution

Life insurance

Learning and Development Programs

Mobility and Advancement Opportunities

Pet insurance

Employee Discounts

Job Description

Atlas Restaurant Group is a prominent and rapidly growing hospitality company based in Baltimore, specializing in creating exceptional dining experiences across its portfolio of restaurants. Known for its commitment to genuine hospitality and high-quality service, Atlas Restaurant Group prides itself on fostering an engaging and collaborative work environment where team members are empowered to deliver excellent guest interactions. This company is a significant player in the restaurant industry, continuously expanding and creating opportunities for career growth and development within the hospitality sector. Their restaurants are known for blend of creative culinary offerings, vibrant atmospheres, and dedication to guest satisfaction.

The Server position at Atlas Restaurant Group is a pivotal role focusing on delivering an uncompromising and memorable dining experience throughout each guest’s visit. As a Server, the individual is expected to exemplify genuine hospitality, operate with professionalism, and maintain an organized and clean work environment. This role demands multitasking skills and the ability to thrive in a team-oriented setting, ensuring smooth communication and cooperation with kitchen staff and fellow restaurant employees. Servers are the primary point of contact for guests, responsible for answering menu questions, recommending food and drinks based on customer preferences, and handling transactions accurately and efficiently.

Servers must stay guest-focused, providing attentive service to sustain an excellent guest experience at all times. They are required to have a strong knowledge of food and beverages, including the ability to provide information on ingredients, preparation, and make informed suggestions about wine and craft cocktails, enhancing the overall dining experience. Maintaining cleanliness and proper stocking of working stations is essential, as well as performing routine cleaning duties to uphold sanitation standards.

This is an hourly position that includes tips, with wage rates varying by state, generally reflecting minimum standards, as follows: $3.63/hour plus tips in Maryland, $2.23/hour plus tips in Delaware, $2.83/hour plus tips in Pennsylvania, $9.98/hour plus tips in Florida, and $2.13/hour plus tips in Texas. The position allows for a flexible schedule including nights, weekends, and holidays. While there are no supervisory responsibilities associated with this role, it offers entry and advancement opportunities within the company, supported by learning and development programs.

Working at Atlas means becoming part of a company that values personal accountability, teamwork, and emotional intelligence. The environment is fast-paced and moderately noisy, typical of restaurant settings, requiring servers to be adaptable and capable of working under pressure. Physical requirements include standing, walking, handling objects, and occasionally lifting up to 50 pounds, with vision and mobility necessary for safe and efficient work performance. This role involves interacting with a diverse customer base, requiring excellent communication skills and the ability to represent the company professionally at all times.

Atlas Restaurant Group offers a comprehensive benefits package for full-time employees working 30 or more hours weekly, including health, dental, and vision insurance, 401k contributions, fully paid life and AD&D insurance, pet insurance, learning and development programs, and employee discounts across Atlas properties. Part-time employees also have access to 401k contributions, insurance benefits, and discounts. Joining Atlas means more than just employment; it is an opportunity to grow within a supportive and dynamic hospitality organization that cares about its employees and the communities it serves.

Job Requirements

Ability to work efficiently under pressure in a fast-paced environment
Strong organizational skills with the ability to multitask
Basic understanding of cleanliness and sanitation standards
Excellent customer service skills with a polite and attentive demeanor
Flexibility to work varied shifts, including nights, weekends, and holidays
Able to work in a team serving environment
May require a food handler's certification, depending on local regulations
At least 2 years of experience in restaurant industry
High School Diploma or equivalent
Meets state minimum age (18) to serve alcohol
Must have a valid form of identification
Must have the knowledge to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals
Must have the knowledge to calculate figures and amounts such as discounts and tips
Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Must be able to learn and utilize Toast Point-of-Sale (POS) and Restaurant365 systems
Basic knowledge of English
Must have the ability to read, understand and follow both verbal and written company directives and initiatives
Must demonstrate knowledge and understanding of government policies and regulations
Have the ability to effectively answer questions and speak before groups of managers, clients, customers, and the general public at restaurant locations
Must have the ability to use common sense to understand and carry out written and oral instructions
Must have the ability to creatively solve problems in a fast paced environment using experience and an outside-the-box mindset
Must be able to stand, walk, reach, handle, manipulate or feel objects, tools or controls, talk and hear, and taste and smell regularly
Must frequently stoop, kneel, crouch, crawl and occasionally lift or carry up to 50 pounds
Must occasionally sit, climb stairs and/or maintain balance
Must possess close, distance, and peripheral vision
must have depth perception and ability to adjust focus
Must have sufficient physical mobility or agility to respond quickly to fire or other emergencies

Job Qualifications

At least 2 years of experience in restaurant industry
High School Diploma or equivalent
Knowledge and passion for tableside service, wine, and craft cocktails are a plus
Meets state minimum age (18) to serve alcohol
Basic understanding of cleanliness and sanitation standards
Excellent customer service skills with a polite and attentive demeanor
Ability to work efficiently under pressure in a fast-paced environment
Strong organizational skills with the ability to multitask
Ability to work in a team serving environment
May require a food handler's certification, depending on local regulations
Basic knowledge of English
Ability to read, understand and follow both verbal and written company directives and initiatives
Ability to effectively answer questions and speak before groups of managers, clients, customers, and the general public at restaurant locations

Job Duties

Answer questions about the menu, sell restaurant’s food and drinks, and communicate orders with the kitchen
Stay guest focused and sustain an excellent guest experience
Possess strong food and beverage knowledge
Keep all working stations clean, organized and properly stocked
Perform daily and weekly cleaning duties
Handle cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to guest
Assess customers’ needs and preferences and make recommendations