Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.50 - $17.50
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
inclusive work environment
Career development opportunities
Employee Discounts
supportive team culture
comprehensive training
workplace safety measures
Job Description
Marriott International is a global leader in the hospitality industry, recognized for its commitment to delivering exceptional guest experiences across its extensive portfolio of hotels and resorts. With a rich history of innovation and excellence, Marriott continually sets the standard for quality service and memorable stays worldwide. The company prides itself on fostering a supportive and inclusive work environment where associates are encouraged to grow and thrive both professionally and personally. Marriott International’s dedication to diversity and equal opportunity is reflected in its welcoming culture, valuing the unique backgrounds and talents of its team members. This dynamic and fast-paced environment offers employees the chance to contribute meaningfully to the guest experience while building rewarding careers in hospitality.
The role of Guest Service Expert at Marriott International is pivotal in ensuring that guests receive more than just a meal—it's about creating a unique and memorable dining experience complemented by outstanding food and beverage service. This position involves a variety of responsibilities including setting tables, facilitating communication between guests and kitchen staff, interacting directly with guests to meet their needs, and maintaining cleanliness and organization in the service areas. Guest Service Experts play a vital role in making each transaction smooth and part of the overall experience, thereby enhancing guest satisfaction and loyalty. The job requires attentiveness to detail, excellent communication skills, and a proactive approach to service.
In this role, candidates will often be on their feet throughout their shifts, moving, standing, walking, and navigating various surfaces which may sometimes be uneven or slippery. Physical duties include lifting and moving objects up to 25 pounds unassisted and up to 50 pounds with assistance, as well as reaching, bending, twisting, and stooping as necessary to perform their tasks. Beyond physical requirements, adherence to company policies, workplace safety, quality standards, and professional appearance are essential components of success. Being part of Marriott means upholding these standards consistently to maintain the brand’s reputation for excellence.
Marriott International welcomes applicants with varying levels of experience; for this position, less than one year of related work experience is sufficient. The role does not require prior supervisory experience or any specific certifications, making it an excellent opportunity for individuals seeking to start or advance their careers in hospitality. A high school diploma or GED equivalent is preferred. Marriott values personal initiative, a commitment to outstanding service, and teamwork. Joining as a Guest Service Expert means becoming part of a global family dedicated to delivering extraordinary moments and exceptional service to every guest, every day.
The role of Guest Service Expert at Marriott International is pivotal in ensuring that guests receive more than just a meal—it's about creating a unique and memorable dining experience complemented by outstanding food and beverage service. This position involves a variety of responsibilities including setting tables, facilitating communication between guests and kitchen staff, interacting directly with guests to meet their needs, and maintaining cleanliness and organization in the service areas. Guest Service Experts play a vital role in making each transaction smooth and part of the overall experience, thereby enhancing guest satisfaction and loyalty. The job requires attentiveness to detail, excellent communication skills, and a proactive approach to service.
In this role, candidates will often be on their feet throughout their shifts, moving, standing, walking, and navigating various surfaces which may sometimes be uneven or slippery. Physical duties include lifting and moving objects up to 25 pounds unassisted and up to 50 pounds with assistance, as well as reaching, bending, twisting, and stooping as necessary to perform their tasks. Beyond physical requirements, adherence to company policies, workplace safety, quality standards, and professional appearance are essential components of success. Being part of Marriott means upholding these standards consistently to maintain the brand’s reputation for excellence.
Marriott International welcomes applicants with varying levels of experience; for this position, less than one year of related work experience is sufficient. The role does not require prior supervisory experience or any specific certifications, making it an excellent opportunity for individuals seeking to start or advance their careers in hospitality. A high school diploma or GED equivalent is preferred. Marriott values personal initiative, a commitment to outstanding service, and teamwork. Joining as a Guest Service Expert means becoming part of a global family dedicated to delivering extraordinary moments and exceptional service to every guest, every day.
Job Requirements
- high school diploma or GED equivalent
- less than one year related work experience
- no supervisory experience required
- ability to stand, walk, and move for extended periods
- ability to lift and move objects up to 25 pounds unassisted and 50 pounds with assistance
- ability to bend, twist, and stoop as needed
- adherence to company policies and procedures
Job Qualifications
- high school diploma or GED equivalent
- less than one year related work experience
- ability to work on feet for extended periods
- strong communication skills
- ability to follow safety and quality standards
- willingness to perform physical tasks involving lifting and movement
Job Duties
- set tables for guests
- communicate effectively with kitchen staff
- interact and serve guests in a courteous manner
- clean work areas and supplies regularly
- manage food and drink transactions smoothly
- maintain a safe and professional work environment
- follow company policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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