Server (21+ for Alcohol Service)

Heirloom Restaurant Group is a distinguished restaurant brand management company that proudly oversees more than 10 unique restaurant brands and continually expands its portfolio. Founded with a vision to create meaningful experiences through exceptional dining, Heirloom is much more than just a collective of restaurants. It represents a community of passionate individuals who are dedicated to delivering life-changing moments by breaking bread together. Rooted firmly in the belief that food is a conduit for connection, the group places high importance on cultivating deep relationships and giving back to its local communities. Their commitment extends beyond serving top-quality dishes, embracing the responsibility they carry towards their friends, families, neighbors, and associates. This sense of accountability shapes the way they conduct business each day, fostering partnerships that align with their core values of integrity, respect, and mutual benefit. Heirloom Restaurant Group strongly emphasizes respecting and showcasing the inherent beauty of the fresh produce and ingredients provided by their farmers and producers. Their team’s mission is not to alter or overshadow this bounty but rather to highlight its natural qualities within warm, comfortable, and nurturing restaurant environments. In these thoughtfully curated spaces, customers are invited to experience not only delicious food but also meaningful social connections and memorable occasions.

The role of a Server at Heirloom Restaurant Group is an essential part of their hospitality mission and offers a rewarding opportunity for individuals who thrive in a fast-paced, customer-focused environment. As a Server, one will be expected to have comprehensive knowledge of the food and beverage menus, including appetizers, entrees, desserts, and alcoholic drinks. A deep understanding of wine and cocktail pairings is also vital to assist guests in making informed and enjoyable choices. This position demands accuracy and attentiveness when taking orders, ensuring all special requests and modifications are clearly communicated to kitchen and bar teams. Servers must have proficiency in the responsible service of alcohol, including verifying the age of patrons and adhering strictly to state and local regulations. Equally important is the ability to monitor customer consumption to prevent over-service and manage difficult situations with professionalism and care.

Customer service is at the heart of the Server’s role, requiring excellent communication skills and a sincere desire to enhance the dining experience. The Server regularly interacts with guests to ensure satisfaction, address concerns promptly, and recommend premium or specialty food and beverage items that elevate the meal. Coordinating with kitchen and bar staff to synchronize the timing of service is critical for smooth operations and customer enjoyment. Additional responsibilities include handling payments accurately through POS systems, maintaining cleanliness in dining and serving areas, and upholding hygiene standards. This role also offers a dynamic schedule that includes evenings, weekends, and holiday shifts, affording flexibility that suits diverse lifestyles.

Heirloom Restaurant Group values diversity and inclusion, fostering a workplace culture that welcomes employees from all backgrounds and identities. The group is committed to providing equal employment opportunities without discrimination of any kind, ensuring a supportive environment for everyone. Employees who join the team enjoy benefits such as free food during shifts and insurance reimbursement plans available to full-time staff. Overall, working as a Server at Heirloom means contributing to a mission-driven organization focused not only on exceptional cuisine but also on creating transformative shared experiences for its community and guests.