Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Employee assistance program
retirement savings plan
Free Employee Meals
Paid Time Off
sick leave
Professional Development

Job Description

The Arcadia Family of Companies is a distinguished local non-profit organization devoted to delivering exceptional senior living experiences. Their commitment lies in fostering a gracious, compassionate, and dynamic environment that attentively meets the spiritual, physical, and social needs of every resident, client, and member they serve. Arcadia Family of Companies encompasses several non-profit entities including Arcadia 15 Craigside, Arcadia Adult Day Care and Day Health Center, Arcadia Home Health and Home Care Services, Arcadia at Home, and Hale Ola Kino by Arcadia, broadening their scope of comprehensive services tailored to senior care and wellness.

Joining the Arcadia Family means becoming part of a team where employees are genuinely valued as the heart of the organization. The culture champions compassion, understanding, integrity, and transparent communication. Employees thrive in an environment emphasizing collaboration and teamwork, placing the needs of residents, clients, and members at the forefront. Each day spent working at Arcadia offers the opportunity to make a meaningful difference in the lives of seniors through dedicated service and relational care.

In this role, you will be joining the dynamic Waitstaff team at Arcadia 15 Craigside, a full-time position requiring 40 hours per week. You will work 5 days per week including weekends and holidays, with shifts from 12:00 PM to 8:00 PM. The Waitstaff team is integral in creating outstanding dining experiences for all residents, clients, members, and guests, ensuring their meals are not only nourishing but provided with exceptional hospitality and professionalism.

As a Waitstaff member, you will greet guests warmly, accurately take and enter orders into the POS system, and serve food and beverages while adhering strictly to health, safety, and presentation standards. This role demands attention to detail, excellent communication with Supervisors and Managers to address concerns, and a commitment to customers' overall satisfaction. You will also be responsible for maintaining cleanliness and organization of waitstaff stations, performing opening and closing duties, and participating actively in emergency preparedness drills as outlined in the Disaster Response Playbook.

Arcadia values professional growth and development, offering education assistance for employees aiming to become Certified Nurse Aids (CNAs) along with access to extensive online training courses via platforms like Relias. Additionally, comprehensive benefits further enhance the work experience, reflecting the organization’s dedication to its team's well-being and long-term success.

This opportunity is perfect for individuals who are passionate about service, capable of multitasking in a fast-paced environment, and who appreciate the importance of dignity and respect in senior care. Arcadia Family of Companies is an Equal Opportunity Employer, committed to inclusive hiring practices and fostering a supportive workplace for all individuals regardless of race, religion, gender, age, disability, or other legally protected characteristics.

Job Requirements

  • High school education or equivalent
  • Prior customer service experience preferred
  • Ability to operate POS systems
  • Capable of standing, walking, and using hands frequently
  • Ability to lift up to 25 pounds regularly and occasionally up to 50 pounds
  • Availability to work any day including weekends and holidays
  • Ability to follow safety and emergency procedures
  • Effective communication skills
  • Able to work full-time 40 hours per week from 12:00 PM to 8:00 PM

Job Qualifications

  • High school graduate preferred
  • Prior customer service experience preferred
  • Ability to perform essential duties satisfactorily
  • Knowledge of POS systems and computer applications
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Commitment to compassionate and professional service

Job Duties

  • Greet all guests and take beverage and food orders in a prompt and professional manner
  • Prepare food and beverages for service in compliance with health and safety regulations and presentation standards
  • Accurately enter orders into the POS system
  • Serve food and beverages to residents and guests with accuracy and professionalism
  • Work with Supervisors and Managers to address residents' concerns about food quality and service
  • Provide continuous feedback from residents on food preparation and presentation
  • Perform side-work and other opening or closing duties as required
  • Ensure waitstaff stations are clean and maintained throughout the shift
  • Participate in emergency drills and follow procedures for fire, hurricanes, and other emergencies
  • Interact with residents, clients, and co-workers with patience and kindness in alignment with company values

Job Criteria

Experience

No experience required


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