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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flexible scheduling
Free Telemedicine
Dental Insurance
Vision Insurance
Free Movie Tickets
Food and beverage discounts
Career growth potential
Job Description
Serena Pastificio is an upscale Italian restaurant renowned for its commitment to the art of scratch-made dishes and authentic Italian flavors. The restaurant offers a unique dining experience where guests can observe the pasta-making station, showcasing the dedication to quality and craftsmanship that goes into every dish. Serena Pastificio blends old-school Italian flavors with new-school techniques, focusing on the freshest ingredients and simple recipes to create flavorful dishes deeply rooted in tradition. In addition to exquisite food, the restaurant also provides a carefully curated wine list and seasonal Italian cocktails, designed to complement each dish and enhance the overall dining... Show More
Job Requirements
- Minimum of one year of food service or customer service experience
- Previous experience in a high-end restaurant or hospitality setting preferred
- Experience with point-of-sale systems, OpenTable, and reservation management
- Strong communication skills
- Ability to remain calm under pressure
- Capability to manage reservations and guest flow
- Knowledge of the restaurant’s menu, wines, and cocktails
- Ability to maintain professional demeanor and appearance
- Flexibility to work nights, weekends, and holidays
- Physical ability to perform standing, bending, kneeling, lifting, and carrying tasks
- Willingness to learn and adapt to new procedures
- Strong multitasking and attention to detail
Job Qualifications
- Previous experience in a high-end restaurant or hospitality setting
- Minimum of one year of food service or customer service experience
- Experience with point-of-sale systems, OpenTable, and reservation management
- Exceptional guest service skills focused on creating a welcoming atmosphere
- Strong communication skills with professionalism
- Ability to remain calm and composed in a fast-paced environment
- Capability to manage reservations and guest flow efficiently during busy times
- Experience anticipating guest needs and delivering exceptional hospitality
- Strong multitasking and attention to detail
- Collaborative team player
- Knowledge of menu, wines, and signature cocktails to assist guest decisions
- Professional demeanor, appearance, and communication
- Willingness to learn new procedures
- Flexibility to work varied shifts including nights, weekends, and holidays
- Physical ability to stand, bend, kneel, lift, and carry up to 50 pounds
Job Duties
- Create a memorable first impression by greeting guests warmly and genuinely
- Answer phones with a friendly, professional tone, taking reservations and addressing guest inquiries
- Utilize reservation system and seating chart effectively to manage guest flow
- Demonstrate thorough menu knowledge to respond to guest questions confidently
- Engage with multiple guests simultaneously, ensuring exceptional, personalized service
- Maintain cleanliness by performing housekeeping duties such as sweeping and mopping floors, emptying trash, and ensuring restrooms are spotless
- Assist in mentoring and training new team members to foster a collaborative environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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