Senior Valet Account Manager - Columbia, SC

Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. PMC specializes in providing comprehensive parking management solutions including valet and self-parking management, shuttle services, event parking, as well as porter and bell services. These offerings extend across multiple industries such as hotels, resorts, healthcare facilities, and major event venues. PMC prides itself on delivering an exceptional service experience that reflects the highest standards of hospitality, ensuring that every guest interaction is seamless, professional, and memorable. The company embodies a guest-first mindset, acting as an extension of the hospitality experience and partnering closely with clients to elevate the quality and efficiency of their parking operations.

The Senior Guest Service Manager role at PMC is a vital leadership position within the Valet Parking Division, overseeing valet operations across multiple high-volume locations or properties. This full-time, exempt role reports directly to the City Manager or Area Manager and offers a competitive salary with potential bonus opportunities, which may vary according to market and individual experience. The Senior Guest Service Manager plays a critical part in ensuring operational efficiency, team leadership, and client satisfaction. They manage the daily operations of valet services while fostering strong, strategic relationships with property owners, hotel management, and executive leadership. The role demands excellence in staff supervision, workflow optimization, and compliance with safety regulations to guarantee a high-touch, professional valet experience.

This position focuses on driving financial performance by monitoring site-level revenue, payroll, and expenses, while working in partnership with regional directors to control costs and maintain budgets. The Senior Guest Service Manager is responsible for recruiting, training, and coaching a diverse team of associates, setting clear expectations, and promoting a positive, professional work culture that supports employee development and customer satisfaction. Regular communication and reporting to company leadership are essential aspects of the role, with frequent site visits required to ensure standards are met, processes are improved, and new accounts are successfully launched.

The position also involves travel between multiple locations, requiring flexibility and strong organizational skills to handle the dynamic scope of operations. The Senior Guest Service Manager must be adept at resolving operational challenges, developing innovative solutions, and applying feedback to enhance service quality continuously. Exceptional client management skills and the ability to build trust and rapport with diverse stakeholders are crucial for success in this role. PMC supports its employees with extensive benefits including health insurance, 401(k) plans, supplemental insurance options, paid time off, tuition assistance, and professional development opportunities, all designed to foster long-term career growth and employee satisfaction.

PMC is committed to equal employment opportunity and compliance with the Americans with Disabilities Act, ensuring a supportive and inclusive work environment. This leadership role is ideal for individuals who are passionate about hospitality, team leadership, and operational excellence, seeking to make a significant impact in a nationally respected parking management company.