Senior Valet Account Manager - Asheville, NC

Parking Management Company (PMC) is a renowned national leader specializing in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC is widely recognized for its comprehensive valet and self-parking management solutions tailored to enhance the guest experience in various industries. These sectors include hotels, resorts, healthcare facilities, and event venues, where the company provides exemplary services such as shuttle operations, event parking, and porter/bell assistance. With a strong commitment to excellence and a guest-first approach, PMC aims to act as an extension of the hospitality ecosystem, consistently delivering seamless and high-touch service to its partners and customers alike. This dedication to service quality and operational efficiency has positioned PMC as a trusted partner for many prestigious properties across the country.

The Senior Guest Service Manager role within PMC's Valet Parking Division is a pivotal leadership position responsible for overseeing valet operations at multiple high-volume locations or complexes. This role demands a seasoned professional who can effectively combine management skills with a passion for delivering superior guest services. The Senior Guest Service Manager is tasked with organizing and supervising valet staff, optimizing daily operational workflows, maintaining rigorous quality standards, and fostering productive client relationships. As the primary liaison for property owners, hotel management, and PMC's executive leadership, this role requires exceptional communication and problem-solving abilities to ensure a flawless and professional valet experience.

The primary objective of the Senior Guest Service Manager is to lead valet operations by enhancing guest satisfaction, driving operational efficiency, and contributing to the financial success of each location they manage. This position involves direct supervision of recruitment, training, and development of hourly associates, ensuring they meet and exceed performance expectations. Furthermore, the manager is responsible for conducting regular site visits to monitor operations, resolve issues promptly, and implement process improvements. Financial oversight includes managing payroll, monitoring revenue, controlling expenses, and assisting in budgeting to maintain profitable and sustainable operations. Due to the geographic scope of responsibilities, the role may involve travel to various properties, making site visits essential to support active accounts and launch new ones.

In addition to operational leadership, the Senior Guest Service Manager champions a culture of proactive communication and team engagement. They provide consistent updates to management, maintain accessibility during urgent situations including the use of personal cell phones when necessary, and cultivate an environment where feedback is valued and professional growth is encouraged. This role also requires flexibility to work varied hours and demonstrate resilience under the dynamic conditions typical in hospitality and parking management. Employees in this position benefit from PMC's commitment to pay transparency, competitive compensation including salary plus bonus opportunities, comprehensive benefits, and a structured environment that supports career advancement and personal development.