Senior Supervisor, Hub Services (ORD)

United Ground Express (UGE) is a leading provider of ground handling services supporting United Airlines' global operations. Operating primarily at major airports, UGE specializes in the efficient and safe handling of baggage, cargo, and passenger services that are vital to the airline's success and customer satisfaction. Established as an integral partner to United Airlines, UGE ensures seamless ground operations that help maintain the airline's reputation for reliability, safety, and excellent customer service. UGE prides itself on its commitment to operational excellence, regulatory compliance, and creating a positive workplace environment for its employees.

The Senior Supervisor, Hub Services plays a crucial leadership role within the UGE team at the Chicago O'Hare International Airport (ORD). This full-time position offers a competitive salary range of $53,000 to $56,000 per year and provides substantial opportunities for professional growth, making it an ideal opportunity for individuals seeking a challenging supervisory role in a dynamic aviation environment. As the Senior Supervisor, you will be responsible for the oversight and leadership of ground service employees to ensure compliance with operational procedures, safety standards, and quality controls as mandated by UGE, United Airlines, and regulatory authorities.

This role requires a proactive leader who can effectively coach, motivate, and manage personnel to achieve or exceed performance goals while maintaining a safe and customer-focused operation. You will be directly involved in scheduling, monitoring, and training staff to maintain appropriate staffing levels and ensure all team members understand their duties fully. Additionally, the Senior Supervisor is expected to exemplify a calm and collected demeanor during high-pressure situations, such as peak travel periods or irregular operations, ensuring stability and efficiency in service delivery.

In this position, you will foster a positive work environment, encourage collaborative employee relations, and set an excellent example for customer service excellence. Reporting and managing incidents, accidents, and customer service issues will also be key responsibilities, ensuring that all matters are handled promptly and in accordance with company policies. This role involves physical activity, including the ability to lift up to 70 pounds, and working in varying weather conditions, underscoring the demanding yet rewarding nature of the job.

Working with UGE provides a variety of benefits, including comprehensive medical plan options, paid training, paid time off, and attractive employee discounts. The company supports a culture of inclusivity and equal opportunity, fostering employment for minorities, women, veterans, disabled individuals, and members of the LGBTQ community. The Senior Supervisor position is essential to the smooth operation of the hub services team, directly influencing the efficiency, safety, and quality of ground operations that are critical to airline success.