Senior Summer Conference Services Assistant

Iona University, founded in 1940, is a private, Catholic, coeducational institution located just 20 miles north of Midtown Manhattan with campuses in New Rochelle, Bronxville, and a new location in County Mayo, Ireland. The university serves over 4,000 students and offers a variety of academic programs through its School of Arts & Science, the AACSB-accredited LaPenta School of Business, the NewYork-Presbyterian Iona School of Nursing & Health Sciences, and the Hynes Institute for Entrepreneurship & Innovation. Recognized by prestigious organizations such as The Princeton Review, The Wall Street Journal, Forbes, and U.S. News & World Report, Iona is nationally ranked for academic quality, social mobility, and long-term return on investment. The university takes pride in its commitment to academic excellence, innovation, service, opportunity, and diversity, fostering a welcoming and inclusive environment for all employees and students alike.

The Office of Conference Services (OCS) at Iona plays a vital role during the summer conference season by coordinating with external organizations to host a wide range of events and programs on campus. These include performances, conferences, athletic programs, film productions, social events, and both day and residential camps. OCS is responsible for thorough logistics planning, organizing facility set-ups, and coordinating with internal departments while maintaining exceptional customer service throughout their operations. The office ensures clear and effective communication between clients and campus partners, aiming to provide a seamless and satisfactory experience for all guests while protecting the university's interests.

The Senior Summer Conference Assistant (Senior SCA) position is a part-time, temporary role critical to supporting the mission of the Office of Conference Services during the busy summer period. The work schedule is flexible and varies based on campus and residence hall facility demands, which often increase during peak program times. This role involves limited supervisory responsibilities, assistance with special projects, and direct client interaction. The Senior SCA acts as a key liaison between OCS and clients, particularly during second-shift hours, including evenings and weekends. Preferred candidates are those who can reside on campus during the summer, ensuring availability to meet the dynamic needs of the various events hosted. The position includes duties ranging from administrative tasks to customer service, event coordination, facility inspections, and troubleshooting, requiring a proactive, dependable, and detail-oriented professional.

Because the summer conference season is fast-paced and requires adaptability, the Senior SCA must be able to multitask effectively, handle emergency situations calmly, and maintain a high level of professionalism while working independently or collaboratively as part of a team. This role is essential in ensuring that all conference services guests enjoy positive and well-organized experiences at Iona University, reflecting the institution’s high standards and values. The Senior SCA will also be involved in coordinating welcome bag programs, overseeing summer supplies and inventory, and supervising summer conference assistants during assigned shifts. This position requires excellent communication skills, strong computer proficiency including Microsoft Office, and the ability to maintain confidentiality when handling sensitive information. Overall, the Senior Summer Conference Assistant plays a critical role in supporting Iona University's commitment to hospitality, service excellence, and operational efficiency throughout the summer events season.