Senior Store Manager

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.50 - $31.75

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement fund

professional development training

Commuter Benefits

Flexible healthcare spending account

Mental Health Support Program

Job Description

Goodwill of the San Francisco Bay is a non-profit organization dedicated to empowering individuals, strengthening families, and building stronger communities. Through its retail stores and various programs, Goodwill offers no-cost career development, training, and education services to help individuals, especially those needing a second chance in employment, to build the foundation of knowledge, skills, and experience required for career advancement. With a mission rooted in social impact, the organization operates multiple retail stores across the San Francisco Bay area, generating revenue to fund initiatives aimed at ending unemployment and supporting community growth.

This job opportunity is for a Sr. Retail Store Manager in Training (MIT) position based in San Mateo, California, with a competitive starting salary of $100,000 annually and eligibility for a monthly bonus based on performance after completing training. The MIT program is a comprehensive, hands-on training initiative designed to prepare candidates for a full-time Senior Retail Store Manager role. Participants will rotate through key store operations, learning about company policies, operational procedures, and management techniques. Upon successful completion of the training, they will assume full responsibility for managing a retail store, overseeing all aspects from financial management to team leadership and community engagement.

The role is critical for maintaining the high standards of Goodwill retail locations while advancing the organization's mission. Sr. Retail Store Managers drive retail business operations, manage store budgets and staffing, ensure excellent customer and donor service, and uphold the Goodwill brand in the community. Key responsibilities include achieving revenue targets (maintaining an annual revenue expectation of $2.5 million per store), coordinating with district management to develop strategic plans, and managing inventory and donation processing. The role also involves staffing and training teams, maintaining store appearance, fostering partnerships with community organizations, and leading change management efforts. This comprehensive leadership position requires strong business acumen, people management skills, and a commitment to the mission of social good.

Working at Goodwill offers more than just a salary; it is a chance to be part of a purpose-driven organization that values trust, collaboration, engagement, ownership, and innovation. Employees enjoy benefits such as medical, dental, and vision insurance, retirement plans, professional development training, commuter benefits, flexible healthcare accounts, and mental health support. Goodwill fosters an inclusive workplace and is an equal opportunity employer, encouraging applicants from diverse backgrounds to join their team and contribute to meaningful community impact.

Job Requirements

Bachelor’s degree or equivalent experience
Three or more years of experience leading 40+ FTEs in a high-volume thrift or retail environment
Proven experience managing store operations with $3M+ in annual revenue preferred
Strong knowledge of financial reporting and budget management
Proficiency in Microsoft Office Suite
Ability to pass a background check
Reliable transportation for daily job functions
Ability to communicate effectively in English
Willingness to work flexible hours, including shift coverage and store transfers as needed

Job Qualifications

Three or more years of experience leading 40+ FTEs in a high-volume thrift environment
Candidates with a background in high-volume grocery, restaurant, or manufacturing setting are strongly encouraged to apply
Proven experience leading a store with $3M+ in annual revenue preferred
Demonstrated ability to generate revenue and achieve production goals
Strong understanding of financial metrics, reporting, and budget management
Proficient in Microsoft Office Suite
Ability to pass a background check, as applicable
Ability to speak and read English proficiently

Job Duties

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
Maintain annual revenue expectation of $2.5M within assigned store
Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations
Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
Ensures payroll costs and operating costs are managed to budget
Ensures Team Members deliver excellent customer service to donors and customers
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
Partners with community businesses and organizations to promote Goodwill mission
Maintains regular and consistent in-person attendance
Serves as a Goodwill ambassador to the community
Transfers to different stores at any given moment due to business needs
Covers shifts at different stores at any moment due to business needs
Ensures that all Team Members are well-trained and fulfill their duties and responsibilities
Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing
Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals
Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance
Ensures that Team Members are operating per company standards and procedures
Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes
Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations
Builds a high-performing team
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates
Maintains regular and consistent in-person attendance
Plays critical role in driving company culture change efforts and change management processes
Performs other related duties, as assigned