Senior Sous Chef

Marriott International is a globally renowned leader in the hospitality industry, known for delivering exceptional guest experiences across its diverse portfolio of brands. One of its distinguished properties, Gaylord Hotels, is located at 201 Waterfront St, National Harbor, Maryland. This particular property embodies innovation and excellence in the meetings and experiences sector, providing elaborate environments and services that create memorable moments for guests. Gaylord Hotels stand out by fostering a unique work culture where employees, referred to as STARs, are encouraged to be creative, entrepreneurial, and wholeheartedly committed to delivering big-hearted service. With Marriott's extensive benefits and career growth opportunities, associates enjoy a workplace that supports their well-being, development, and long-term success. This position is a full-time management role with an attractive annual pay range of $88,838 to $110,000, including bonus eligibility. The role is not remote and is situated at the Gaylord Hotels property in National Harbor, Maryland.

The position is that of a Kitchen Manager who is accountable for the overall success of daily kitchen operations. This role demands a hands-on leader who exhibits strong culinary talents by performing tasks personally while guiding and managing the food-related functions of the staff. The manager works with a prime focus on continually enhancing both guest and employee satisfaction while adhering to the operating budget. Supervising various kitchen areas ensures a consistent, high-quality product is produced and maintained at all times. The role also emphasizes staff development through coaching, mentoring, and direct leadership of kitchen personnel.

The Kitchen Manager is responsible for ensuring that sanitation and food standards are rigorously upheld, which directly impacts the safety and quality of the food served. The candidate will lead shifts by actively preparing food items and coordinating activities of cooks and kitchen workers. This position requires careful monitoring of food handling procedures, kitchen sanitation, purchasing, receiving, and storage standards to maintain optimal kitchen operations. Additionally, this managerial role involves establishing and maintaining productive employee relationships, promoting mutual trust, respect, and cooperation among team members, while fostering an open-door policy that encourages employee feedback and problem resolution.

Financial and operational goals are also a crucial part of this role. The Kitchen Manager must understand how departmental operations affect overall property financial objectives and strive to meet or exceed budget targets. They will contribute to the continuous improvement of culinary services, including creating new menu applications, food presentations, and decorative displays. The role also involves participation in human resource activities such as payroll administration, scheduling, staffing level reviews, performance appraisals, discipline procedures, staffing needs assessment, and safety training.

Ultimately, the Kitchen Manager plays a vital role in delivering exceptional customer service by ensuring guest satisfaction is a top priority. This includes coaching employees to improve service performance, setting a positive example for guest relations, and managing day-to-day operations to meet customer expectations consistently. Joining Marriott International and Gaylord Hotels offers an unparalleled career opportunity within a supportive and dynamic environment where personal and professional growth is encouraged and valued.