Senior Site Manager

Ricoh is a leading global technology company specializing in digital office solutions and services that help businesses improve operational efficiency and productivity. With a strong commitment to innovation and customer satisfaction, Ricoh offers a comprehensive range of products and services including managed print services, copier and printing solutions, document management systems, and IT services tailored to meet diverse client needs. Known for its dedication to quality, reliability, and sustainability, Ricoh has established itself as a trusted partner for businesses worldwide, driving digital transformation and helping clients achieve their business goals through advanced technology and expert support. As an industry leader, Ricoh fosters an inclusive work environment that values collaboration, leadership development, and continuous improvement.

The Senior Site Manager role within the MS Site Management team at Ricoh is a critical leadership position responsible for overseeing the daily operations of a medium to large site or multiple sites. This role involves managing a complex team and ensuring contract compliance for services such as copy, courier, managed print, hospitality, imaging, and mail services through service level agreement (SLA) results and client feedback. The Senior Site Manager plays a strategic role in talent management including recruitment, onboarding, retention, training, development, succession planning, and performance management with a focus on employee counseling and motivation. The position demands a high level of expertise in Ricoh's product offerings and services, combined with strong capabilities in managing operational effectiveness and customer satisfaction.

This position prioritizes complex projects and multiple competing priorities while fostering a high-performing and inclusive team environment. The Senior Site Manager is expected to lead by example, facilitating change management, improving quality through effective use of Ricoh Service Excellence tools, and driving continuous process improvements that enhance productivity and client satisfaction. The role requires active collaboration with various stakeholders including sales, operational management, and customers to resolve issues related to pricing, orders, and invoicing, and to implement solutions that improve business processes and workflow.

With responsibilities including conducting site reporting, business reviews, and maintaining alignment with contractual requirements, the Senior Site Manager is essential in ensuring operational goals are met and exceeded. This role demands excellent communication skills, both written and verbal, expert technical aptitude, and the ability to handle complex problem solving and facilitation of strategic issues. Working conditions include a typical office environment with physical demands such as walking, standing, lifting up to 50 pounds, and manual dexterity for handling tools and operating equipment.

The ideal candidate will have a minimum of a high school diploma or GED, with over five years of relevant experience in a B2B or technical field, including at least two years in a managerial role and five years in customer-facing roles. Proficiency with Off 360 and a strong understanding of technology are required. Ricoh offers a dynamic and supportive workplace committed to employee development and operational excellence. The Senior Site Manager position offers an opportunity to impact business success directly while leading a dedicated team to deliver exceptional service and operational performance.