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Constellation logo

Senior Service & Hospitality Manager

Philadelphia, PA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $85,000.00 - $95,000.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical
Dental
Vision
Voluntary UNUM accident, critical illness, and hospital indemnity insurance
Discount Program
Commuter Benefits
Employee assistance program (EAP)
401k Retirement Plan
Sick Time
Holiday pay
Tuition Reimbursement
Paid Time Off

Job Description

Constellation is a prominent brand under Elior North America, specializing in delivering high-quality business dining and catering experiences across the United States. With a strong dedication to fostering connections through food and hospitality, Constellation operates in diverse settings ranging from retail spaces to office buildings, providing exceptional service and culinary experiences. Elior North America, the parent company, is an equal opportunity employer, committed to diversity, inclusion, and the professional growth of its employees. The company values a supportive work environment where employees are encouraged to develop their skills and pursue career advancement opportunities within the organization. Elior’s commitment extends to... Show More

Job Requirements

  • Minimum of 3 years of hospitality, banquet, or operations management experience within a high-volume, high-quality hospitality environment
  • Flexible availability including nights and weekends
  • Strong attention to detail and ability to manage workload effectively
  • Proactive, solutions-oriented approach
  • Ability to communicate clearly and professionally with associates, management, clients, and vendors
  • Proficiency in Microsoft Suite and Canva

Job Qualifications

  • Minimum of 3 years of hospitality, banquet, or operations management experience
  • Proven experience in event execution and on-site event management
  • Strong organizational skills and ability to manage multiple priorities
  • Exceptional interpersonal and communication skills
  • Proficiency in Microsoft Suite and Canva
  • Demonstrated leadership capabilities and ability to coach teams
  • Ability to maintain a polished and professional guest-facing presence

Job Duties

  • Support the development and implementation of service models for venues and events
  • Conduct walk-throughs of event spaces to support planning, production, and overall event flow
  • Serve as the regional subject matter expert for event execution and service by reviewing menus, equipment needs, staffing plans, and site layouts
  • Act as Lead Event Captain during tastings, setups, and event execution, leading large-scale social and corporate events
  • Oversee event setup and breakdown ensuring accuracy, efficiency, and adherence to standards
  • Monitor events in real time to maintain high-level hospitality and consistent execution
  • Recruit, hire, and onboard new event team members
  • Provide on-site coaching and feedback to event staff
  • Participate in meetings and trainings to ensure alignment on operations and event requirements
  • Manage labor and beverage controls during events to align with budgets

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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