
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,210.00 - $69,173.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
bonus incentives
Job Description
Encore is a leading company in the event technology and production space, known for delivering world-class audio-visual solutions and exceptional customer experiences in the hospitality industry. The company operates primarily within hotel and convention center environments, providing high-end event technology services that support a wide range of gatherings from small meetings to large conventions and conferences. Encore prides itself on a culture of inclusivity, continuous improvement, and a commitment to excellence in service delivery. Employees benefit from a supportive work atmosphere that values diversity, collaboration, and innovation, aligned with the company’s Core Values of delivering world-class service, driving results, acting with ownership, and valuing people.
The Sr. Sales Manager, Venues role at Encore is a pivotal position responsible for leading and managing the sales process for assigned group bookings within venue locations and regions. The role requires a strategic and consultative sales approach to maximize event revenue while cultivating strong relationships with hotel personnel and internal teams. This position includes the supervision of the Sales Manager and reports directly to the Sales Director or the Director of Event Technology. The Sr. Sales Manager is tasked with identifying customer needs and designing tailored event solutions using the company’s advanced audio-visual and event technology capabilities. Alongside revenue generation, the role demands effective leadership, mentorship, and support of the sales team to enhance overall sales performance and team skill development.
Salary for this position ranges from $53,210 to $69,173, with compensation influenced by factors such as location, travel requirements, relevant work experience, and specific skill sets. Some roles may offer additional compensation including bonuses, incentives, or potential overtime, reflecting Encore’s commitment to recognizing employee contributions. This full-time position involves working irregular hours including day, evening, weekend, and holiday shifts, often requiring presence at multiple hotel and event locations. The role’s physical requirements include periods of sitting, standing, walking, occasional lifting and carrying of up to 50 pounds, and exposure to varying noise levels and environmental conditions typical of hotel venues.
Key responsibilities include proactive revenue generation through a consultative sales methodology, strategic event planning with a focus on profitability, and preparing dynamic presentations that address customer challenges. The Sr. Sales Manager also manages CRM data accuracy and leverages the Encore network to identify additional business opportunities. Strong relationship management is essential for delivering outstanding service levels to customers, venue staff, and internal departments. The role also emphasizes accountability in sales pipeline maintenance, forecasting support, and adoption of SOPs and company initiatives. Leadership duties involve guiding sales team members with ongoing coaching, training, and facilitating skill-building workshops to foster a culture of high performance and continuous learning. This is a highly rewarding opportunity for a motivated sales professional with a background in hospitality, audiovisual, or event technology sales who thrives in a dynamic, fast-paced environment and is passionate about driving business growth and customer satisfaction.
The Sr. Sales Manager, Venues role at Encore is a pivotal position responsible for leading and managing the sales process for assigned group bookings within venue locations and regions. The role requires a strategic and consultative sales approach to maximize event revenue while cultivating strong relationships with hotel personnel and internal teams. This position includes the supervision of the Sales Manager and reports directly to the Sales Director or the Director of Event Technology. The Sr. Sales Manager is tasked with identifying customer needs and designing tailored event solutions using the company’s advanced audio-visual and event technology capabilities. Alongside revenue generation, the role demands effective leadership, mentorship, and support of the sales team to enhance overall sales performance and team skill development.
Salary for this position ranges from $53,210 to $69,173, with compensation influenced by factors such as location, travel requirements, relevant work experience, and specific skill sets. Some roles may offer additional compensation including bonuses, incentives, or potential overtime, reflecting Encore’s commitment to recognizing employee contributions. This full-time position involves working irregular hours including day, evening, weekend, and holiday shifts, often requiring presence at multiple hotel and event locations. The role’s physical requirements include periods of sitting, standing, walking, occasional lifting and carrying of up to 50 pounds, and exposure to varying noise levels and environmental conditions typical of hotel venues.
Key responsibilities include proactive revenue generation through a consultative sales methodology, strategic event planning with a focus on profitability, and preparing dynamic presentations that address customer challenges. The Sr. Sales Manager also manages CRM data accuracy and leverages the Encore network to identify additional business opportunities. Strong relationship management is essential for delivering outstanding service levels to customers, venue staff, and internal departments. The role also emphasizes accountability in sales pipeline maintenance, forecasting support, and adoption of SOPs and company initiatives. Leadership duties involve guiding sales team members with ongoing coaching, training, and facilitating skill-building workshops to foster a culture of high performance and continuous learning. This is a highly rewarding opportunity for a motivated sales professional with a background in hospitality, audiovisual, or event technology sales who thrives in a dynamic, fast-paced environment and is passionate about driving business growth and customer satisfaction.
Job Requirements
- BS/BA or equivalent experience
- Minimum 2+ years of sales experience
- Prior sales experience in audiovisual, technology or hospitality preferred
- Knowledge of sales processes
- Ability to read and decipher financial reports and records
- Technical aptitude
- Computer proficiency
- CRM knowledge
- Superior communication skills
- Presentation skills
Job Qualifications
- BS/BA or equivalent experience
- Minimum 2+ years of sales experience
- Prior sales experience in audiovisual, technology or hospitality preferred
- Knowledge of sales processes
- Ability to read and decipher financial reports and records
- Technical aptitude
- Computer proficiency
- CRM knowledge
- Prefer knowledge of CAD and Oracle
- Superior communication skills
- Presentation skills
Job Duties
- Drive results by soliciting and securing business through a proactive, consultative sales approach
- Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities
- Create high-end, large event, advanced technology solutions for Encore’s existing and potential customers
- Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines
- Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
- Thoroughly research and understand customer history and previous experiences to create more personalized customer experiences
- Lead sales meetings, deliver group presentations, and facilitate budgeting and forecasting discussions with hotel partners
- Value people by attending internal and external customer meetings, understanding their goals and responding to their questions, concerns, and challenges
- Address customer complaints and concerns and effectively resolve issues
- Ensure all customer information is up to date and accurate in the customer relationship management system (CRM) at all times
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets
- Ensure all known opportunities are in CRM and completely accurate and updated at all times
- Support the sales forecasting efforts at home location, ensuring they are accurate and submitted timely
- Assist director in setting sales quotas and assigning leads
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Support sales team members with pipeline management, creating effective sales strategies, and implementing best practices
- Provide direct leadership and guidance to sales team members
- Train, mentor and coach sales team members
- Partner with sales team members to provide support and guidance on large complex events
- Value people by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
- Participate in regional or national committees as requested by sales leadership
- Facilitate training at location or within home region as needed to increase the sales teams’ skills
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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