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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,210.00 - $69,173.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
bonus incentives
Job Description
Encore is a leading company in the event technology and production space, known for delivering world-class audio-visual solutions and exceptional customer experiences in the hospitality industry. The company operates primarily within hotel and convention center environments, providing high-end event technology services that support a wide range of gatherings from small meetings to large conventions and conferences. Encore prides itself on a culture of inclusivity, continuous improvement, and a commitment to excellence in service delivery. Employees benefit from a supportive work atmosphere that values diversity, collaboration, and innovation, aligned with the company’s Core Values of delivering world-class service, driving results, acting... Show More
Job Requirements
- BS/BA or equivalent experience
- Minimum 2+ years of sales experience
- Prior sales experience in audiovisual, technology or hospitality preferred
- Knowledge of sales processes
- Ability to read and decipher financial reports and records
- Technical aptitude
- Computer proficiency
- CRM knowledge
- Superior communication skills
- Presentation skills
Job Qualifications
- BS/BA or equivalent experience
- Minimum 2+ years of sales experience
- Prior sales experience in audiovisual, technology or hospitality preferred
- Knowledge of sales processes
- Ability to read and decipher financial reports and records
- Technical aptitude
- Computer proficiency
- CRM knowledge
- Prefer knowledge of CAD and Oracle
- Superior communication skills
- Presentation skills
Job Duties
- Drive results by soliciting and securing business through a proactive, consultative sales approach
- Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities
- Create high-end, large event, advanced technology solutions for Encore’s existing and potential customers
- Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines
- Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
- Thoroughly research and understand customer history and previous experiences to create more personalized customer experiences
- Lead sales meetings, deliver group presentations, and facilitate budgeting and forecasting discussions with hotel partners
- Value people by attending internal and external customer meetings, understanding their goals and responding to their questions, concerns, and challenges
- Address customer complaints and concerns and effectively resolve issues
- Ensure all customer information is up to date and accurate in the customer relationship management system (CRM) at all times
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets
- Ensure all known opportunities are in CRM and completely accurate and updated at all times
- Support the sales forecasting efforts at home location, ensuring they are accurate and submitted timely
- Assist director in setting sales quotas and assigning leads
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Support sales team members with pipeline management, creating effective sales strategies, and implementing best practices
- Provide direct leadership and guidance to sales team members
- Train, mentor and coach sales team members
- Partner with sales team members to provide support and guidance on large complex events
- Value people by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
- Participate in regional or national committees as requested by sales leadership
- Facilitate training at location or within home region as needed to increase the sales teams’ skills
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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