Senior Sales Manager - Hotel

Clovis, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,800.00 - $101,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

The hiring establishment is a full-service hotel with a casino and events conference center, renowned for its commitment to excellence and delivering superior guest experiences. This prestigious hotel operates within a competitive market where service quality, operational efficiency, and innovative sales strategies are key to business growth and sustained profitability. The hotel boasts a range of amenities including upscale guest rooms, event venues, catering services, and leisure facilities, positioning itself as a top choice for business travelers, conferences, and special events. Emphasizing a culture of teamwork, the establishment strives to maintain a high level of customer satisfaction and market visibility... Show More

Job Requirements

Bachelor's degree in business or related field or waiver by executive management
five years of experience in hotel sales
ability to pass pre-employment drug and alcohol screening
ability to pass background investigation
ability to obtain and maintain gaming license
willingness to travel frequently locally regionally and occasionally domestically
physically able to stand for prolonged periods walk stoop bend kneel crouch and lift up to 25 pounds
normal auditory and verbal communication skills

Job Qualifications

Bachelor's degree in business or related field
five years of experience in hotel sales
excellent communication interpersonal and decision-making skills
deep knowledge in groups and meetings customer procurement strategies and structure
expertise in account buying behaviors
strong internal training development skills
extensive knowledge of negotiation and sales associated with hotel industry
knowledge of property management systems such as Infor/HMS
knowledge of banquet and event systems such as Triple Seat STS and Amadeus
excellent written skills to produce sales and marketing communication
excellent speaking and presentation skills
ability to perform critical analysis
ability to manage extensive information
ability to listen effectively
ability to work independently and as a team member
ability to manage and organize complex projects and set priorities
ability to interact effectively with department heads customers and team members with patience tact and diplomacy
ability to manage multiple projects and work under time and resource constraints

Job Duties

Solicit negotiate and confirm new and repeat business through various efforts outside sales calls telemarketing direct mail referrals networking internet prospecting etc to maximize revenues to meet or exceed goals
Record notify and coordinate customer specifications with other departments and quickly efficiently respond to customer issues comments and problems to ensure a quality experience and enhance future sales prospects
Create and distribute effective internal and external communication written and verbal
Develop and implement creative sales strategy by analyzing historical current and future hotel market account trends
Develop and continually enhance relationships with key corporate business and travel industry accounts
Maintain accurate legible records and files consistent with established automated or manual sales system
Participate in training trade shows field trips and community industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested
Represent property at various trade shows
Work with Events Catering and Food and Beverage Departments to grow group revenue and customer day to day needs while identifying viable opportunities for deliberate initiatives designed to improve operational and financial performance
Provide a high level of exposure of the company in major market areas through direct sales solicitation telephone contact written communications and involvement in the community
Oversee planning and managing the overall sales and marketing for the hotel casino and events conference center
Achieve optimal occupancy growth in existing accounts and generate new business to maximize total revenue and meet or exceed hotel profit objectives
Oversee day to day operations of the hotel sales division including direct sales efforts follow up and proper sales administration and training
Recommend sales forecast marketing advertising sales plans programs and annual budget and manage within approved plans and budgets
Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue
Develop recommend implement and manage the division's annual budget and advertising public relations marketing and sales plans and programs
Proactively conduct outside sales calls conduct sales tours and entertain clients
Understand the content reflected in contracts and how to negotiate terms
Develop and maintain market awareness to predict revenue opportunities and set proactive strategies
Monitor production of all top accounts and evaluate trends within the market
Comply with attainment of individual goals as well as team goals and budgeted metrics
Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities
Supervise Catering and Event Management Team to ensure budgets are met or exceeded
Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations
Maintain strong visibility in local community and industry organizations
Attend and or conduct meetings and functions required by management providing training on a rotational basis
Maintain professional working relationship and promote open lines of communication with marketing partners and internal departments
Employ revenue management techniques to recommend corporate rate proposals within software systems
Accurately prepare and present Requests for Proposals beneficial to customer and hotel
Report sales data to Senior Management through analysis and offer insights into improvement strategies
Maintain up to date knowledge with industry trends market changes and new technologies that can improve sales strategy
Represent the company effectively with comprehensive knowledge of offerings
Prospect for new contract business using various methods
Develop implement and modify sales action plans
Manage and maintain an accurate contact management system
Perform other duties as required

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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