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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $106,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Travel opportunities
Job Description
The hiring establishment is a renowned upscale hotel brand known for its commitment to excellence in guest service and premium hospitality experiences. With a global presence and a reputation for luxury, this hotel chain offers a wide range of accommodations, meeting spaces, and event services tailored to meet the needs of both leisure and business travelers. The company prides itself on fostering a culture of innovation, customer-centric service, and continuous improvement, which creates a dynamic and rewarding environment for its employees.
The Senior Sales Manager role within this prestigious hotel is a vital position responsible for driving group sales... Show More
The Senior Sales Manager role within this prestigious hotel is a vital position responsible for driving group sales... Show More
Job Requirements
- Minimum of 8 years prior hotel group sales experience
- Bachelor's degree in hospitality or business management preferred
- Upscale or luxury hotel experience preferred
- Exceptional prospecting and negotiation skills required
- Strong revenue management skills required
- Excellent customer service skills required
- Effective communication skills required
- Proficiency in general computer knowledge required
- Ability to travel for tradeshows and conferences required
Job Qualifications
- Minimum of 8 years prior hotel group sales experience
- Upscale or luxury hotel experience
- Exceptional prospecting and negotiation skills
- Strong revenue management skills to create financially sound group sales proposals
- Competitive spirit with the ability to work in a fast-paced environment and a strong desire to exceed revenue goals/expectations
- Excellent customer service skills
- demonstrates a positive attitude and is hospitable
- Creative, genuine, transparent, service driven and passionate about exceeding guest expectations
- Seeks out and participates in available training opportunities and applies learning and newly identified best practices where possible
- Responds to all issues internal and external in a positive manner and takes action to resolve
- Excellent communication skills, both verbal and written
- A strategic and dynamic thinker
- Must be proficient in general computer knowledge
- Knowledge of Envision Sales and other Hyatt systems is preferred
- Bachelor’s degree in hospitality or business management is preferred
- Must have excellent organizational and interpersonal skills, the ability to multitask and strong attention to detail
- Ability to travel for tradeshows, conferences, and development
Job Duties
- Selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting hotel tours, solicits and generates business
- Preparing and presenting effective and detailed proposals and or presentations, maintaining well organized documentation and reports, utilizes Hyatt systems and coordinates customer service requirements as appropriate
- Participate and may lead sales and event meetings and other staff meetings
- Organize and participate in client entertainment/FAM’s, special promotions, tours, tradeshows/conferences
- Assist in creating and implementing special promotions relating to direct sales segments
- Maximize sales occupancy and rates in conjunction with hotel operations to increase profits
- Prospect new business using a wide variety of sales methods, including but not limited to phone calls, outside sales calls, attending tradeshow and conferences, and active participation within the industry to strengthen and expand customer base and brand awareness
- Maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing group room sales
- Establish and build successful relationships that generate sales opportunities
- Effectively communicate client requirements, ensuring all information is accurate between client and hotel
- Ensures business is turned over accurately and in a timely manner to ensure high-level service delivery
- Analyze and conduct market research to fully understand competitive set, market conditions, and current trends to maximize revenue and hotel’s market position
- Negotiate, prepare and execute contracts that meet the hotel’s business plan objectives
- Problem solve and develop solutions to meet client’s important requirements/needs
- Maintain or exceed sales goals as assigned by DOSM
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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