Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $106,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Travel opportunities
Job Description
The hiring establishment is a renowned upscale hotel brand known for its commitment to excellence in guest service and premium hospitality experiences. With a global presence and a reputation for luxury, this hotel chain offers a wide range of accommodations, meeting spaces, and event services tailored to meet the needs of both leisure and business travelers. The company prides itself on fostering a culture of innovation, customer-centric service, and continuous improvement, which creates a dynamic and rewarding environment for its employees.
The Senior Sales Manager role within this prestigious hotel is a vital position responsible for driving group sales that include guestrooms and event space. This full-time role offers a competitive pay salary range of $70,000 to $106,000 and is designed for an experienced professional who understands the complete sales process and function within the hospitality industry. The successful candidate will be a strategic thinker with a dynamic approach to sales, customer service, and relationship management. They will be adept at building long-term relationships with assigned market segments and expertly handling sales inquiries by aligning customer preferences with the brand's offerings to maximize revenue generation.
As a Senior Sales Manager, the individual will engage in prospecting new accounts and developing current ones, crafting thoughtful proposals, negotiating contracts, and consistently applying a SMART (Specific, Measurable, Achievable, Relevant, Time-bound) sales plan. Their responsibilities extend to hosting hotel tours, networking, engaging in client entertainment, organizing and attending client events, trade shows, and meetings that align with client needs and organizational goals. The role also demands exceptional customer service skills and effective communication to ensure a seamless transition from inquiry to booking and service delivery. By providing excellent service throughout the customer journey, the Senior Sales Manager supports client retention and brand loyalty.
This position is suited for a self-starter who demonstrates initiative, a strong strategic mindset, and the ability to think dynamically under pressure. The Senior Sales Manager will leverage market research and competitive analysis to optimize the hotel’s market position, forecast opportunities, and implement sales tactics accordingly. Experience in managing complex negotiations and understanding revenue management principles are fundamental skills, as this role directly influences the hotel’s profitability. Additionally, proficiency with Hyatt systems such as Envision Sales is preferred to efficiently manage sales data and streamline operations.
Overall, the Senior Sales Manager acts as a principal sales representative for the hotel, interfacing with corporate clients and group buyers to secure business and promote all facets of the hotel’s services. Their role is integral to achieving sales goals set by the Director of Sales and Marketing (DOSM) and ensuring that the hotel sustains and grows its market share. Candidates passionate about hospitality and sales with a track record of success in luxury or upscale hotel environments will find this role both challenging and rewarding.
The Senior Sales Manager role within this prestigious hotel is a vital position responsible for driving group sales that include guestrooms and event space. This full-time role offers a competitive pay salary range of $70,000 to $106,000 and is designed for an experienced professional who understands the complete sales process and function within the hospitality industry. The successful candidate will be a strategic thinker with a dynamic approach to sales, customer service, and relationship management. They will be adept at building long-term relationships with assigned market segments and expertly handling sales inquiries by aligning customer preferences with the brand's offerings to maximize revenue generation.
As a Senior Sales Manager, the individual will engage in prospecting new accounts and developing current ones, crafting thoughtful proposals, negotiating contracts, and consistently applying a SMART (Specific, Measurable, Achievable, Relevant, Time-bound) sales plan. Their responsibilities extend to hosting hotel tours, networking, engaging in client entertainment, organizing and attending client events, trade shows, and meetings that align with client needs and organizational goals. The role also demands exceptional customer service skills and effective communication to ensure a seamless transition from inquiry to booking and service delivery. By providing excellent service throughout the customer journey, the Senior Sales Manager supports client retention and brand loyalty.
This position is suited for a self-starter who demonstrates initiative, a strong strategic mindset, and the ability to think dynamically under pressure. The Senior Sales Manager will leverage market research and competitive analysis to optimize the hotel’s market position, forecast opportunities, and implement sales tactics accordingly. Experience in managing complex negotiations and understanding revenue management principles are fundamental skills, as this role directly influences the hotel’s profitability. Additionally, proficiency with Hyatt systems such as Envision Sales is preferred to efficiently manage sales data and streamline operations.
Overall, the Senior Sales Manager acts as a principal sales representative for the hotel, interfacing with corporate clients and group buyers to secure business and promote all facets of the hotel’s services. Their role is integral to achieving sales goals set by the Director of Sales and Marketing (DOSM) and ensuring that the hotel sustains and grows its market share. Candidates passionate about hospitality and sales with a track record of success in luxury or upscale hotel environments will find this role both challenging and rewarding.
Job Requirements
- Minimum of 8 years prior hotel group sales experience
- Bachelor's degree in hospitality or business management preferred
- Upscale or luxury hotel experience preferred
- Exceptional prospecting and negotiation skills required
- Strong revenue management skills required
- Excellent customer service skills required
- Effective communication skills required
- Proficiency in general computer knowledge required
- Ability to travel for tradeshows and conferences required
Job Qualifications
- Minimum of 8 years prior hotel group sales experience
- Upscale or luxury hotel experience
- Exceptional prospecting and negotiation skills
- Strong revenue management skills to create financially sound group sales proposals
- Competitive spirit with the ability to work in a fast-paced environment and a strong desire to exceed revenue goals/expectations
- Excellent customer service skills
- demonstrates a positive attitude and is hospitable
- Creative, genuine, transparent, service driven and passionate about exceeding guest expectations
- Seeks out and participates in available training opportunities and applies learning and newly identified best practices where possible
- Responds to all issues internal and external in a positive manner and takes action to resolve
- Excellent communication skills, both verbal and written
- A strategic and dynamic thinker
- Must be proficient in general computer knowledge
- Knowledge of Envision Sales and other Hyatt systems is preferred
- Bachelor’s degree in hospitality or business management is preferred
- Must have excellent organizational and interpersonal skills, the ability to multitask and strong attention to detail
- Ability to travel for tradeshows, conferences, and development
Job Duties
- Selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting hotel tours, solicits and generates business
- Preparing and presenting effective and detailed proposals and or presentations, maintaining well organized documentation and reports, utilizes Hyatt systems and coordinates customer service requirements as appropriate
- Participate and may lead sales and event meetings and other staff meetings
- Organize and participate in client entertainment/FAM’s, special promotions, tours, tradeshows/conferences
- Assist in creating and implementing special promotions relating to direct sales segments
- Maximize sales occupancy and rates in conjunction with hotel operations to increase profits
- Prospect new business using a wide variety of sales methods, including but not limited to phone calls, outside sales calls, attending tradeshow and conferences, and active participation within the industry to strengthen and expand customer base and brand awareness
- Maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing group room sales
- Establish and build successful relationships that generate sales opportunities
- Effectively communicate client requirements, ensuring all information is accurate between client and hotel
- Ensures business is turned over accurately and in a timely manner to ensure high-level service delivery
- Analyze and conduct market research to fully understand competitive set, market conditions, and current trends to maximize revenue and hotel’s market position
- Negotiate, prepare and execute contracts that meet the hotel’s business plan objectives
- Problem solve and develop solutions to meet client’s important requirements/needs
- Maintain or exceed sales goals as assigned by DOSM
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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